How to Fix QuickBooks Error 12057 with 5 Steps

QuickBooks Desktop Error 12057 occurs when the software fails to connect to the QuickBooks Payroll service due to issues with internet settings or security certificates. This error can appear in all versions of QuickBooks Desktop (QBDT), including Pro, Premier, and Enterprise.

To fix Error 12057, you must ensure a secure and stable internet connection, create a backup of the company file, and use the latest version of QBDT. This is displayed in a window that consists of the cause of the error. Here are the 6 effective solutions to fix QuickBooks Error 12057 specific to each cause.

Solution 1: Check Internet Connection

Sometimes poor internet connectivity can cause error 12057. To fix this, follow these steps:

1. Verify that your internet connection is active and stable.
2. Open a web browser and visit a website (e.g., www.google.com) to check if the internet is working properly.
3. In case there is no connection or it’s unstable, restart your modem and router.
4. After restoring the connection, try updating QuickBooks again.

Solution 2: Configure SSL Settings

SSL (Secure Socket Layer) encryption is required for secure communication between QuickBooks and its servers. Incorrect SSL settings can cause error 12057.

1. Open QuickBooks Desktop.
2. Go to the Help menu and select Internet Connection Setup.
3. Choose Advanced Settings.
4. Under the SSL Settings, make sure the options for Use SSL 2.0 and Use SSL 3.0 are checked.
5. Click OK to save the changes and restart QuickBooks.
6. Try updating QuickBooks or payroll again.

Solution 3: Correct Your System Date and Time

An incorrect system date and time can disrupt the communication between QuickBooks and its servers, causing error 12057.

1. On your computer, right-click on the Date and Time in the bottom-right corner of the screen.
2. Select Adjust date/time.
3. Ensure that both the Date and Time are correct.
4. In case the date and time are incorrect, adjust the settings and click OK.
5. Restart QuickBooks and try to perform the update again.

Solution 4: Access the PC as an Admin

A lack of administrative privileges may prevent QuickBooks from properly updating or connecting to the servers.

1. Right-click on the QuickBooks Desktop icon.
2. Select Run as administrator from the drop-down menu.
3. Try to perform the payroll update or any action that was previously causing the error.
4. In case the issue is resolved, ensure that you always run QuickBooks as an administrator.

Solution 5: Update QuickBooks Desktop

Outdated versions of QuickBooks may not be compatible with the latest payroll updates, leading to error 12057.

1. Open QuickBooks Desktop.
2. Go to the Help menu and select Update QuickBooks.
3. Click on Update Now and choose Get Updates.
4. Allow QuickBooks to download and install the updates.
5. After updating, restart QuickBooks and attempt to download the payroll update again.

Solution 6: Update QuickBooks in Safe Mode

Sometimes, third-party applications or services running in the background can interfere with QuickBooks updates. Running your computer in Safe Mode can help identify and eliminate these conflicts.

1. Restart your computer.
2. As soon as your computer starts, press F8 to open the Advanced Boot Options menu.
3. Select Safe Mode with Networking from the list and press Enter.
4. Once your computer is in Safe Mode, open QuickBooks Desktop.
5. Try updating QuickBooks or the payroll update again.
6. In case the update is successful, restart your computer normally and check if the issue persists.

What are the Prerequisites to Fix QuickBooks Desktop Payroll Error 12057?

• Ensure your internet connection is stable. A weak or intermittent connection can prevent QuickBooks from communicating with the payroll service.
• Ensure both QuickBooks Desktop and your payroll software are updated to the latest versions.
• Make sure you have administrative access to your computer.

How to Identify QuickBooks Desktop Payroll Error 12057?

This error usually appears when trying to send payroll or update payroll services. The error message might look like this:

• “Error 12057: The payroll update is unable to be downloaded.”
• “Error 12057: A firewall or security software is blocking the connection.”

In case you see this message, you have encountered Payroll Error 12057.

How to Prevent QuickBooks Error 12057?

To prevent this error, you should:

1. Regularly update your QuickBooks and payroll software.
2. Make sure your computer’s date and time settings are correct.
3. Check your firewall or security software settings to ensure QuickBooks can connect to the internet.
4. Use the built-in Repair tool in QuickBooks to fix internet connection issues.

When Should You Seek Professional Help for QuickBooks Desktop Payroll Error 12057?

When the steps above don’t resolve the issue or if you’re not comfortable with technical settings, getting professional help is a good option. In case the problem is persistent or complicated, a trained technician can offer more in-depth solutions to restore proper functionality.

Frequently Asked Questions