How to Fix QuickBooks Error 12029 (A Network Timeout Issue)?”

QuickBooks Error 12029 occurs when the software fails to connect to the server due to a network timeout or update issue. This error happens when the backend servers do not respond within the given time. Common causes include a timed-out request, incorrect firewall settings, or antivirus software blocking QuickBooks.

This error often appears when updating payroll. It indicates that QuickBooks cannot obtain the IP address, which may also result from weak network connectivity. When QuickBooks Error Code 12029 occurs, the error message “[Error 12029]” is displayed. QuickBooks is failed to receive the IP address or servers.”

This article covers the possible causes and signs of Error 12029 in your system. It also provides detailed steps to resolve the QuickBooks Error 12029.

Solution 1: Verify the Internet Connection

A stable internet connection is essential for a smooth update process. Users must ensure proper internet connection settings to avoid misconfiguration, which could cause QuickBooks Error 12029. Follow the steps below to verify and fix the settings.

• Open Internet Explorer and access any safe website like www.google.com.
• If you can access the website, then follow the next troubleshooting step.
• If you get an error, While accessing the website, then check your internet connection settings for any misconfigurations.
• Make sure the time and date of your computer are set correct.
• Open Internet Explorer, click Tools at the top, and select Internet Options.

• Now under the Advanced tab click Reset/Restore Defaults.

• Hit Apply and then OK.
• Check for the status of the error 12029 in QuickBooks after running the update.

Solution 2: Exclude QuickBooks from the Firewall Settings

Windows Firewall may block updates by identifying update files as potential threats to the system. Follow the steps below to add QuickBooks to the list of allowed programs, enabling it to send and receive data from the internet and QuickBooks to download the updates without issues.

• Click the Start button on your Desktop and type Windows Firewall in the Search Programs and Files search box.

• Click Windows Firewall from the list of programs.
• Under the Advanced settings right-click the Inbound Rules and click New Rule.
• Under the Programs click Next and select This Program Path.
• Select the QuickBooks file location and click Next.
• Choose Allow the Connection and then click Next.

• Make sure to check-mark all the check-boxes and hit Next.
• Mention the name for the rule and hit the option “Finish”.
• To set the outbound rules, repeat the same procedure of setting the Inbound rules.
• Make sure to select Outbound instead of Inbound this time.

Solution 3: Access the Windows in Safe Mode to Solve the QuickBooks Error 12029

The next solution that is often recommended is to start your windows in safe mode. Here are the steps to implement:

• Press Win + I on your keyboard.
• Go to Update and Security and select it.
• Click on Recovery and navigate to Advanced Startup.
• Follow the on-screen instructions carefully and reboot the system.
• While the system restarts, press F8 repeatedly to access the option for Safe Mode with Networking.

• Verify if the issue continues

Solution 4: Install & Update QuickBooks Security Certificate to Fix QuickBooks Error 12029

Security certificate of the software verifies that the application is accurate, and it can only download the updates from the update server if it has a valid authorization. With the instructions given below user will update the QuickBooks security certificate to correct the QuickBooks Error 12029.

• Right-click the QuickBooks icon and select the Properties tab.
• Next, click Open File Location under the Shortcut tab, then click OK.
• After that, right-click the QuickBooks.exe file and select Properties.
• Under the Digital Signatures tab select QuickBooks from the list and then hit Details.
• Now click View Certificate and under the General tab click Install Certificate.

• Under the Certificate Import Wizard window, make sure to set Current User as the Store Location and click Next.

• Click Next and Finish.
• Click OK on the import successful window.

Solution 5: Update the QuickBooks Software

Updating the QuickBooks software on your computer is your next choice. By selecting the internet connection option after selecting the help option, you can update the QuickBooks software.

It will be up to you to decide whether to create an internet connection. After finishing, you’ll need to search for the updates. The update option will be visible to you under the file option. Update the program and restart it after it has been located.

Solution 6: Test Connectivity and Settings to Get rid out QuickBooks Error 12029

Here are the steps to test connectivity and settings to fix error 12029 in QuickBooks:

1. Start by closing QuickBooks completely.
2. Open Microsoft Internet Explorer (IE).
3. Go to the Tools tab or press the Alt key on your keyboard to bring up the menu.
4. Select Internet Options and go to the Security tab.
5. Look for the globe symbol in the Security tab and click on it.
6. Ensure that the security level is set to Medium-high for optimal protection.
7. Next, click on the Connections tab.
8. Select Never Dial a Connection if you are not using a dial-up connection.
9. For dial-up users, choose the correct Internet Service Provider (ISP) settings.
10. Click OK to confirm the changes and proceed to the LAN Settings button.
11. In the LAN Settings window, make sure the Automatically Detect Settings box is checked.
12. Uncheck the Proxy server checkbox, if selected.
13. Click OK to save these settings.
14. Now, move to the Advanced tab and click Restore advanced settings.
15. Under Advanced Internet Settings, check the TLS 1.2 option and click OK.
16. Close Internet Explorer and restart your computer to apply all changes.

Note: For an alternative, you can download and run the TLS 1.2 utility.

Solution 7: Configure SSL settings for Internet Explorer in QuickBooks

1. Click on the Connect tab and then hit the OK button. 
2. Restart the QuickBooks Desktop software. 
3. Select the Help menu and click on Update Now. 
4. After you update the QuickBooks software, open the Internet Explorer. 
5. Click on Tools, and then select Internet options. 
6. Go to the Advanced tab. 
7. Tick the SSL 2.0 and SSL 3.0 checkboxes mentioned in the security. 
8. Close the Windows by selecting the Apply option and clicking on OK.

What are the Causes of QuickBooks Error 12029?

Now that we know what the QuickBooks error 12029 is all about, it is time to learn about the reasons that trigger QuickBooks error 12029. Here is a quick look:

1. QuickBooks Error 12029 can occur due to incorrect Secure Socket Layer (SSL) settings.
2. The error arises when downloading the QuickBooks Payroll update.
3. Not setting Internet Explorer as the default browser can trigger this issue.
4. Disabled internet security settings prevent QuickBooks from connecting to the hosted server.
5. Expired internet packages can activate this error.
6. Using an outdated version of Windows may cause the problem.
7. Network connectivity issues can also lead to this error.

Now that you have learned about the causes of the QuickBooks error 12029, let us learn about the symptoms of the error.

What are the Signs and Symptoms of QuickBooks Error 12029?

Here is the list of the indications outlined below when you experience the error 12029 in QuickBooks:

1. Error Code 12029 may appear in the payroll update window.
2. The accounting software unexpectedly closes during payroll update downloads and installations.
3. QuickBooks crashes frequently.
4. The payroll update feature becomes inaccessible in QuickBooks.
5. The Windows operating system responds slowly to mouse and keyboard inputs.

In this article, we have shared all the causes of the error 12029 along with several troubleshooting steps to fix this issue.

If, after trying all of the above-mentioned solutions, you are still unable to fix QuickBooks error 12029, please contact our executives, and they will guarantee that all of your questions are answered and that you have a prompt solution to your issues.

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