How to Fix QuickBooks Payroll Error 15311

Are you facing Error 15311 and are unaware of how to fix it? Don’t worry, we hold your back. This article is based as a complete helping guide on how to resolve the QuickBooks payroll error 15311. This error is basically known as a runtime error, which might be seen at the time when the installation program takes place or is just starting or shutting down windows.

The error is displayed on the screen and is usually displayed as:

Error 15311	“QuickBooks update cannot be completed successfully“
Problem	“Cannot connect to QuickBooks payroll”.

When there are errors, it always hampers the growth of your work. Errors can be quite annoying for users to solve. However, with the right solutions given, it can help you in dealing with it. Make sure you learn through the article and find out easy solutions to fix the QuickBooks error 15311.

About QuickBooks Payroll Update Error 15311

Error Number: Error 15311

Error Name: QuickBooks Error 15311

Error Description: Error 15311: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.

Possible Solutions: Installation of Digital Signature, Checking Internet Settings, Verifying Payroll Service Key, and Resetting QuickBooks Updates

Developer: Intuit Inc.

Software: QuickBooks

Applies to: Windows XP, Vista, 7, 8 & 10

QuickBooks Payroll Error 15311: Most Prevalent Reasons

There can be an array of reasons that can entail such error, a few of the most common ones are listed right below:

• Corrupted or missing QuickBooks files
• Issues with the Windows registry entries
• Corrupted or incomplete QuickBooks installation
• Malicious applications intervention

What Happens When This Error is Visible?

• Windows do not respond
• Can crash the recent Windows program or system when running the same program.
• Frequent Hang-ups

Methods to Get Rid of the QuickBooks Payroll Error 15311

In order to get rid of QuickBooks error 15311, you can easily adopt any of the below stated methods. Let’s take a look at those methods one by one:

Method 1: Download and Install a Digital Signature Certificate

It is essential for you to have the latest digital signature certificate setup on your system. These steps will help you to set up the latest digital signature are given as under:

• The first step will require you to press Windows Key and then in the search box type QBW32.exe.
• Click on More results, if the file is not visible.
• Followed by finding QBW.exe file in the search results.
• And then right click the QBW3.exe and select Properties option.
• Now tap on the digital signature tab.
• Ensure that Intuit Inc is checked on their list.
• Next step is to tap on details.
• After that, in the digital signature details window, select the View certificate.
• And then, you will see the certificate window and select Install certificate.

• After that, you must keep clicking Next until the Finish tab shows up.
• Click “Finish” once.
• Finally, to Allow changes to take effect, restart the system.
• Additionally, see if the mistake still occurs.

Method 2: Checking the Configuration of Internet Explorer

Make sure that Internet Explorer is your preferred browser before proceeding with the next steps:

• Verify that the system’s date and time are accurate.
• Double-click the Time display choice after that.
• Additionally, confirm the date and time only if necessary.
• Prior to selecting the correct time zone option, you must select the Time zone.
• Check the Cipher strength now.
• After that is finished, navigate to the Intuit official website and hit the Alt key to display the menu bar.
• Following that, click the File icon and select the Properties menu.
• Verify the connection’s number, then press the “Phrase bit encryption” button.
• Next, go to Tools and update your settings. After that, select Internet options.
• Additionally, go to the Internet options by first selecting the Tools option.
• The next action is to select every Temporary file and hit the Delete key to remove it.
• After completing that, select LAN settings under the Connections tab.
• Select the checkbox next to the Automatically detect settings after that.

• If you don’t intend to use any of the proxy servers, you must make sure they are all blank.
• Now scroll down in the advanced tab and then mark SSL 2.0 and SSL 3.0 checkboxes.

• In the following step, verify the publisher’s certificate and then clear the box next to that.
• Scroll down to the bottom of the list, hop on to the Advanced Tab.
• The last step is to ensure that TLS 2.0 should remain unchecked. If that’s the case, you are good to go.

Method 3: Uninstall QuickBooks Desktop Related Entry

Another procedure is to remove the entry linked to QuickBooks. The following are the actions that must be taken:

• Using this method, move the mouse pointer over the bottom left portion of the screen until the Start menu graphic appears.
• Subsequently, press the mouse’s right-hand tab to reveal the Start context menu.
• Select the Programs and Features option as well.

• Then use the new window to search for QuickBooks Error code 15311.
• After doing that, click the QuickBooks-related entry.
• then select the Uninstall/Change heading from the menu’s top row.

The relevant program must be completely uninstalled by following the onscreen instructions.

Method 4: Manually Resolve QuickBooks Error 15311

There is a manual way to resolve QuickBooks error 15311. How to resolve QuickBooks Error 15311 manually, steps listed below:

• First and foremost, ensure that QuickBooks subscription is activated.
• Update your QuickBooks desktop to the latest released version.
• Make sure that the payroll service key is correct:
  • Move to the Employees section and click on My Payroll Service.
  • After that press on the Edit option, and check if the keys are correct or not.
  • Press a click on Next, and then click on the Finish Tab.
  • Finally, Now reboot your system.

The steps above can help you resolve QuickBooks error code 15311. However, there may be instances when none of the methods above work. If this is the case, contact our Dancing Numbers team for assistance.

---

Frequently Asked Questions