How to Fix QuickBooks Error 108 in Online Banking?

When you see Error 108, it typically means that there’s a message on your bank’s website that requires your attention. These messages often relate to updates, offers, or other important notices that might block the connection between your bank and QuickBooks.

Bank error 108 in QuickBooks Online and QuickBooks Self-Employed can happen for several reasons, such as incorrect bank account details, browser issues, problems with your firewall or antivirus software, or even issues with your bank’s website.

There are two key scenarios in which this error might appear:

• When linking a new bank account: You might see a message that says, “The bank needs you to do something at their site.”
• When viewing an already linked bank account: The error message may say, “There’s a message on your bank’s website that needs your attention.”

If you encounter this error when trying to check your online banking in QuickBooks Online or QuickBooks Self-Employed, follow the solutions given below to fix it.

Solution 1: Review Messages on Your Bank or Credit Card Website

The first thing to do when encountering Error 108 is to check your bank or credit card company’s website for any notifications or messages.

1. Sign in to your bank account using the same credentials you use to connect to QuickBooks. If you’re using different credentials, it’s important to disconnect the account from QuickBooks and reconnect it using the correct login details.
2. Check for messages or updates. These messages could include:
   • New terms and conditions.
   • Notifications about scheduled maintenance or site changes.
   • Promotional offers or other important information from your bank.
3. Follow any instructions given in the message. If the message requires any action, make sure you follow it precisely to clear the notification.
4. Check for pop-up blockers. If you can’t see any messages or notifications, make sure your browser’s pop-up blocker isn’t hiding them.

Solution 2: Update Your Bank Connection in QuickBooks

After reviewing and addressing any messages on your bank’s website, you’ll need to update the connection between QuickBooks and your bank to ensure everything is working properly.

For QuickBooks Online:

1. Sign in to your QuickBooks Online account.
2. Go to the Transactions tab and select Bank transactions.
3. Click Update to refresh your bank connection.

For QuickBooks Self-Employed:

1. Sign in to QuickBooks Self-Employed.
2. Select the Profile ⚙ icon in the upper-right corner and then choose Bank accounts.
3. Click Refresh all to update your bank connection.

Solution 3: Disable the Pop-up Blockers

Disable Pop-up Blocker in Internet Explorer

1. Log in to your bank account.
2. If you’re unable to read certain notifications or messages, a pop-up blocker might be the cause. To resolve this, you should disable the pop-up blocker.
3. Ensure that no pop-up blockers are active in your browser. If one is enabled, follow these steps to turn it off:
   • Open Internet Explorer.
   • Click on the Tools button, then select Internet Options.
   • In the Privacy section, uncheck the box next to Turn on Pop-up Blocker under the Pop-up Blocker settings.
   • Click OK to save your changes.

Disable Pop-up Blocker in Chrome

1. Open Chrome on your computer.
2. Click the More icon (three vertical dots) in the top-right corner of the browser.
3. Select Settings, then go to the Privacy and Security section.
4. Scroll down and click Site Settings, then select Pop-ups and redirects.
5. Choose your preferred settings for pop-ups, setting it to your desired default option.
   

Solution 4: Check the Firewall Settings 

1. Log into the computer as an Administrator.
2. Ensure that you are using the latest version of QuickBooks and that it is fully up to date.
3. Verify the firewall settings to ensure they are not blocking access to your QuickBooks company file.
4. Next, review your Internet security settings to confirm they are not causing any interference.

Solution 5: Run the System File Checker

Follow these steps to run the System File Checker tool:

1. Press Windows + X and type cmd into the search box.
2. Right-click Command Prompt in the search results and select Run as Administrator.
3. Before using the System File Checker, it’s recommended to run the DISM command to prepare your system and ensure necessary files are available for repair.
4. In the Command Prompt window, type the following and press Enter:
   • DISM /Online /Cleanup-Image /RestoreHealth
5. Once the DISM command completes, type the following command and press Enter:
   • sfc /scannow
6. The System File Checker will scan your system for issues, detect corrupted files, and replace them if necessary. Wait for the scan to finish.
7. After the scan is complete, restart your system.

Solution 6: Install Windows Updates

1. Open the Start menu and click on Settings.
2. Scroll down and select Update & Security.
3. Click on the Windows Update tab.
4. Select Check for Updates. If updates are available, install them as soon as possible.

Solution 7: Contact Your Bank If the Error Persists

In case you’ve followed the previous steps and Error 108 still appears, it’s possible that you missed some notifications or messages that are visible only on your bank’s website. If this is the case, contact your bank for assistance.

Your bank might be able to provide more details about the message that is blocking the connection or help you clear any hidden messages that are causing the issue.

What are the Prerequisites to Fix QuickBooks Error 108 in Online Banking?

To fix QuickBooks Error 108 in Online Banking, you should ensure the following prerequisites are met:

1. Always stay proactive and take action when you receive updates from your bank, such as new terms of service, maintenance announcements, site changes, or new offers.
2. Ensure that the username and password you’re using to connect your bank account to QuickBooks are correct. If they’re invalid, you won’t be able to track your financial records accurately.
3. After logging in successfully, if you’re not receiving bank-related updates, it’s recommended to disable or turn off the pop-up blocker in your web browser.
4. Verify that your Windows Firewall is not interfering with QuickBooks or blocking access to your bank account.
5. Sometimes, the issue could be related to components of your Windows operating system. It’s a good idea to check for any corruption or damage to ensure everything is functioning properly.
6. Lastly, make sure you enable bank notifications to stay informed about any changes or services your bank offers.

How to Identify QuickBooks Error 108 in Online Banking?

To identify QuickBooks Error 108, look out for the following signs:

• An error message appears on your screen.
• Inability to use QuickBooks properly.
• QuickBooks window is crashing or freezing unexpectedly.
• Your PC is becoming slow or unresponsive.

When Should You Seek Professional Help for QuickBooks Error 108 in Online Banking?

You should seek professional help for QuickBooks Error 108 if the issue persists after troubleshooting or if you’re unable to reconnect QuickBooks to your bank despite updating credentials and disabling pop-up blockers. If the error is linked to system or network issues, such as firewall or antivirus interference, or if QuickBooks keeps crashing or freezing when updating transactions, professional assistance may be needed.