Troubleshoot Chase Bank Connection Issue in QuickBooks Online

Wondering how to troubleshoot the Chase Bank connection issue? Well, here you will find a step-by-step guide to solve this issue along with in-depth details on Chase bank accounts and the causes behind connection issues between QuickBooks Online and Chase bank accounts.

Troubleshoot Chase Bank Connection Issue in QuickBooks Online can occur due to connectivity issues or when you are trying to link your Chase account to more than one QuickBooks Online company. Whenever such a situation arises, you might come across a text saying:

 “Your login information was not accepted. Please make sure you’re using the same information you use to log into your bank’s website.”

A few transactions might also go missing during this process. In such cases, you may have to fix this issue to ensure that your online transactions are flowing. A simple solution to this error could be adding new users to your Chase account. You must retrieve your transaction that went missing before you begin to troubleshoot the Chase bank errors in QuickBooks Online.

Chase Bank Connection Issue in QuickBooks Online

About Chase Bank Account

A Chase bank account is basically similar to any financial bank account. This bank is owned by JPMorgan Chase & Co. Chase bank account provides so many banking services. These services include checking accounts, savings accounts, credit cards, loans, and other investments. Customers can easily access their accounts in online mode or by using banking applications through phones. This will make the banking process easy and convenient for customers to manage finances, pay bills, and transfer money. There are many benefits of having a Chase account. One of the best advantages of having a Chase bank account is that account holders can access a large network of ATMs, 24/7 customer support, and other financial products that are made as per the needs of an individual and their business. This bank puts a lot of emphasis on the security and convenience of their customers. It also aims to provide reliable banking solutions for its customers.

Causes of Chase Bank Connection Issue in QuickBooks Online

Many customers find it difficult to find out why their Chase Bank’s connection with QuickBooks Online is not established properly. Well, it has been observed that the security guidelines of the bank are the main cause behind this issue. You can only link your Chase account to one QuickBooks Online company using the Chase Online Bank ID. In case you have been trying to link multiple OBO companies to your Chase bank, a connection issue will arise.

Keep reading this article to get the solutions to fix this issue!

How to Troubleshoot Chase Bank Connection Issue in QuickBooks Online?

To establish a stable connection between your Chase bank account and QuickBooks Online, you must first get your missing transactions back. Once you retrieve the data, you must go to solve this issue related to Chase Bank’s connection with QuickBooks Online.

Steps to Resolve this Issues

The Chase Account Owner must add an authorized user for each QuickBooks firm to connect a single Chase Bank account to multiple QuickBooks Online businesses. The approved user can then utilize their special Chase Online Banking ID to link the Chase Bank to QuickBooks.

  • Assign rights and add users.
  • Multiple authorized users can be set up, each with their own special ID and password that restricts their access to the accounts and services you designate.

Here’s how to do it:

  • Step 1: Select “Account Management” and then “Access & Security Manager” after logging in.
  • Step 2: Once the needed information has been entered, select “Add authorized user” and click “Next”.
  • Step 3: Examine the data and select “Add user”.
  • Step 4: Give your approved user the username; Chase will send them an email with a temporary password to log in.
  • Step 5: You will be required to choose an appropriate access level for each of the accounts before assigning permissions.
  • Step 6: Depending on what access level has been chosen by the account holder, select one or more supplementary services provided, or none at all, and set daily restrictions.
  • Step 7: When you’re done, select the “Next” button and then click on the “Next” button again.
  • Step 8: Utilize the Access & Security Manager dashboard at any moment to manage your authorized user information, security, and rights.

How to Connect Chase Bank to QuickBooks Online?

Find out how to link QuickBooks Online and QuickBooks Self-Employed to your Chase bank account. You must use a computer browser to log into QuickBooks in order to link with a Chase bank account. This prerequisite is only relevant in the initial configuration phase. You can view and control your financial data via a mobile app once your account has been securely connected.

To link your bank account with Chase

  • Step 1: Access QuickBooks on a PC by logging in.
  • Step 2: Go to Transactions and select. Go to the Bank Transactions tab.
  • Step 3: Choose “Connect account.” To add a new account, select Link account if you have already connected one.
  • Step 4: After choosing the option named as “Chase (UK) – Desktop Only,” you must click on “Let’s go.”
  • Step 5: Once you are done reading the terms and conditions, click on the ‘Agree’ button.
  • Step 6: You should use your mobile to scan the QR code. After that, you’ll be taken to the Chase app to finish the authorization process. To finish the connection, you will be sent back to QuickBooks.
  • Step 7: Choose the account, such as a savings, current, or credit card, that you wish to share with QuickBooks.

Whenever you are going to choose an account type, your account should correspond with your chart of accounts. If you do not get the appropriate account type, click on Select + Add New. Also, if you want your financial data to be imported into QuickBooks Online, make sure you are sending the authorization every 92 days. The data stops getting transferred if the authorization has not been reaffirmed.


Before we troubleshoot Chase Bank connection issue in QuickBooks Online, we need to understand the complexities of the security guidelines of this bank. You can surely maintain a seamless link between your Chase account and QBO, by ensuring that Chase Online Bank ID is linked with only one QuickBooks Company. Many users may face this error because they are trying to link their Chase account with more than one company using QBO. To resolve this,  you need to add more authorized users to your Chase Account. The security and customer service of Chase bank accounts are well managed. Hence, it ensures the financial management of the company and the individual account holders. By following the steps provided in the article, you will be able to resolve any connectivity issue that arises between Chase Bank and QBO.

Frequently Asked Questions

Why can’t I connect QuickBooks with my Chase Bank Account?

You are not allowed to connect QuickBooks with a Chase Bank Account that has already been linked to another QuickBooks Online Company. So if you are facing some issues while establishing a connection between the two, there are high chance that your Chase account is already linked to QBO company.

What are the benefits of owning a Chase Account?

There are many benefits of owning an account in Chase Bank such as amazing customer support and a large network of ATMs. There is no minimum deposit amount that has to be maintained in it. You can open an account with any amount, there are no limitations to that. There are more than 4,700 bank branches and 16,000 ATMs which increases the accessibility of this bank.

How can I connect my Chase Account to more than one QBO company?

To connect your Chase bank account to more than one QuickBooks Online company, you are required to add a user by visiting the official website of Chase. These changes will be made in the Access and Security Manager tab. You will have to provide a user name to your approved user and pick an access level for each account that has been added.

How can I Troubleshoot Chase Bank connection issue in QuickBooks Online?

To troubleshoot Chase bank connection issues in QuickBooks Online, you are required to visit Chase’s official website. You will have to click on Account Management>Access & Security Manager>Add authorized User> Provide Details>Add User. You will be required to provide a proper user name to each user. Once you make this account multiuser, you can connect it with QBO and hence, this issue won’t arise again.

What is a Chase Bank?

Chase Bank is a financial bank that is owned by JPMorgan Chase & Co. This bank is popular for its amazing services such as checking accounts, credit cards, loans, savings accounts, and other ways of investments.

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