QuickBooks is Unable to Send Emails to Outlook

In this article, we will gain complete knowledge about the occurrence of QuickBooks is unable to send emails to Outlook, its causes, and a step-by-step guide for all the solutions that can fix this error.

To avoid facing this issue, you are required to configure email preferences, adjust the settings for QuickBooks administrator, and ensure that Outlook is compatible with QuickBooks. Moreover, sometimes repairing the MAPI32.dll file and Outlook, as well as reinstalling QuickBooks Desktop can help out in resolving issues where QuickBooks can’t send emails to Microsoft Outlook. This problem generally arises while sending invoices to clients over email via QuickBooks.

For more clarity on this, Keep Reading this article!

The error message that you get on your screen is as:

Error: “QuickBooks is not able to process the email to Outlook” or “QuickBooks Desktop is unable to send emails to Outlook”

What are the Reasons that Trigger Email Issues in QuickBooks Desktop?

The following can be the reasons for the same:

• QuickBooks could be running as an administrator.
• Settings for the Email are incorrect.
• Outlook installation is incorrect or damaged.
• Check for Damage in .DLL File.
• Outlook is running as a background app while sending emails through QuickBooks.
• QuickBooks installation is incorrect or damaged.

Solutions to Fix QuickBooks is Unable to Send Emails to Outlook

There are many ways to fix QuickBooks is unable to send emails to Outlook because of different reasons for its occurrence. Once you identify the reason behind this prompt, you can follow the solution provided below for the same. However, if you can’t detect the issue, follow the given solutions one by one until you finally fix the error.

Things you have to do before proceeding to solutions

A few things that you have to do or take care of are as follows:

• Backup the company data file Locally.
• Check the system requirements for Outlook software compatibility according to the QuickBooks version you are using.
• Also, check the QuickBooks access in the antivirus and firewall.

Solution 1: Make Changes in the Admin Rights

You follow the steps given below to ensure that QuickBooks automatically doesn’t configure Run as an Administrator. 

1. Shut down QuickBooks Desktop software and launch the Start menu in Windows.
2. Enter QuickBooks in the search field.
3. Next, choose to Open the file location by right-clicking on the QuickBooks icon. 
4. Right-click QuickBooks.exe inside the folder and choose Properties.
5. Click on the compatibility tab. 
6. Uncheck the option to “Run this program as administrator.“
7. Pick Show Settings for All Users if the option is grayed out. 
8. After choosing Apply, click OK.

Note: Launch QuickBooks and attempt a test transaction or email. Go to Step 2 if you continue to observe errors.

Solution 2: Change QuickBooks Email Preferences 

The email preferences chosen by you are likely set to some other email application. To change that, follow the steps below.

1. Choose Edit, then Preferences in QuickBooks. 
2. Open Outlook and log in before continuing if you use Microsoft Exchange Server with Microsoft Outlook.
3. Click on Send Forms. Next, Select My Preferences.
4. Click OK after choosing Outlook as your email program.

In case the error is persistent, you must switch the preferences. 

1. Choose Preferences from the Edit menu.
2. Click on Send Forms. Now you must click on the tab ‘My Preferences’.
3. Choose Webmail or QuickBooks Email, then click OK. This turns off your preference.
4. Go through the steps again. Return to the My Preferences screen, then choose Outlook. Next, choose OK.
5. Shut off QuickBooks and any other open applications.
6. Give your computer a restart.

In case you still are unable to send emails, go ahead and try following another provided below. 

Solution 3: Verify Email Preferences of Internet Explorer 

Internet Explorer is used by QuickBooks to run web services. These services usually run in the background. Enlisted below are the steps to reset your Email Preference. 

1. Shut down QuickBooks and then launch the Internet Explorer.
2. Choose Internet options from the Settings menu after selecting Tools.
3. Go to the Programs tab. Next, choose Set Programs.
4. Choose Programs to set as your defaults. Next, decide which email provider to use.
5. After choosing Apply, click on the OK button. 
6. Shut down Internet Explorer.

After another failed test email fails, go check out the other solutions explained here. 

Solution 4: MAPI32.dll Must Be Repaired

Repairing MAPI32.dll is a tiring task to do. To make it easy for you, we have provided an in-depth step-by-step guide: 

Run a Test to Detect the Issue

1. Give your machine a restart.
2. Launch Word in Microsoft Office and start a new document.
3. To email a PDF attachment, select the File menu, Send, and then Email.

You must send a test message to check whether or not the issue is within the Outlook or MAPI32.dll file. If the issue is related to Outlook, then you will not be able to send email from Microsoft Word. However, if emails are being sent from MS Word, that means you need to repair the MAPI32.dll file. 

Steps to Repair MAPI32.dll File

1. Shut down every open program.
2. Launch the Start menu in Windows.
3. Open File Explorer by typing “File Explorer” into the search bar.
4. Open a search window and type C:\Windows\System32.
5. Locate and launch Fixmapi.exe.
6. To run the repair, adhere to the onscreen directions.
7. Restart your computer.

Send an Email to check whether it is being sent or not. If not, go ahead and refer to the solution given below.

Solution 5: Reinstallation of QuickBooks Desktop

To set up QuickBooks all over again, you must install QuickBooks again.

1. Navigate to the Downloads Folder of your computer.
2. Select the QuickBooks Software downloaded file.
3. Right-click on it and select “Delete” from the dropdown menu.
4. Now, Go to the official website of QuickBooks. 
5. Select the Country, Product, and Version of the QuickBooks account that you wish to download. 
6. Click on the “Download” button present in green color. 
7. Install QuickBooks as per the instructions displayed on your screen. 

If this solution doesn’t fix the error “QuickBooks Desktop is Unable to Send Emails to Outlook“, move on to another step.

Solution 6: Repair Microsoft Outlook 

If you are unable to send email after updating Windows 10, then you must follow the steps given below. 

For Windows 10 Users

1. Open the Window Start menu and click on Apps and Features.
2. You can select Outlook from the Microsoft Office products list.
3. Click on the Modify button.
4. Hit the ‘MSIBased‘ or ‘Clicktorun’ option to continue repairing. 
5. Follow the instructions displayed on your screens to complete repairing Microsoft Outlook.

For Windows 11 Users

1. Click open the start menu, and navigate to Installed Apps.
2. Select Outlook from the list of apps. Then, click on the ellipses (three horizontal dots) and select the Modify option.
3. Select ‘Clicktorun‘ or ‘MSIbased‘.
4. You must follow the displayed instructions to complete repairing Outlook in Windows 11.

Conclusion

Even though this problem isn’t a big one, sometimes troubleshooting basic problems can become a hassle. These solutions help you resolve QuickBooks unable to send email to Outlook in the quickest way possible. If the problem persists or you want to know anything contact the Dancing Numbers helpdesk team. The team members are available to assist customers and resolve their grievances regarding QuickBooks and its features.

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