QuickBooks is Unable to Send Emails to Outlook – Fix

QuickBooks enables quick and hassle-free delivery of emails to all of the parties that are involved in a particular transaction. This allows a smooth communication channel for running a particular business through QuickBooks. This makes QuickBooks a market-friendly software for smooth functioning, effective communication, and easy delivery of messages. However, like any other technology, on some days, QuickBooks faces issues in the delivery of emails. Fix QuickBooks is Unable to Send Emails to Outlook.

This article will help you in the resolution of these problems of email delivery with QuickBooks Desktop and will provide you with a step-by-step procedure for the resolution of this problem to make your experience of using QuickBooks an enhanced one. This problem generally arises while sending invoices to clients over email via QuickBooks. You can troubleshoot this problem of email delivery error by working on the following procedures outlined below.

The error message that you get on your screen is as:

Error: “QuickBooks is not able to process the email to Outlook” or “QuickBooks Desktop is unable to send emails to Outlook”

Things You have to do Before Proceeding to Solutions

A few things that you have to do or take care of are as follows:

• Backup the Company Data File Locally.
• Check the system requirements for Outlook software compatibility according to the QuickBooks version you are using.
• Also, check the QuickBooks access in the antivirus and firewall.

What are the Reasons that Trigger Email Issues in QuickBooks Desktop?

The following can be the reasons for the same:

• QuickBooks could be running as an administrator.
• Settings for the Email are incorrect.
• Outlook installation is incorrect or damaged.
• Check for Damage in .DLL File.
• Outlook is running as a background app while sending emails through QuickBooks.
• QuickBooks installation is incorrect or damaged.

Steps of Resolution of Email Issues in the QuickBooks Desktop

Try some of the methods listed below and find a solution to the problem with email. If the trouble continues after following these procedures, you may save effort and time by contacting our experts. We are here to help you in the best possible way.

Solution 1: Ensure that the QuickBooks is not Operating as an Administrator

• In your Windows system, Go to the QuickBooks icon.
• Then Right-click on the QuickBooks icon.
• From further options, Choose the Properties option.
• Then click on the Compatibility tab.
• In the Compatibility tab of the Properties window, Remove the tick mark from the option Run this application as Administrator.
• If the option of Run application as Administrator is grey out then do the following:-
  • Click on the option Show Settings for All Users
  • Now set it accordingly and check that you can run the application
• After that, click on the OK button.
• In the end, restart your QuickBooks software.

Solution 2: Configure the QuickBooks Email Preferences Set Properly

• If you operate through Microsoft Outlook with Microsoft Exchange Server, then open Outlook.
• Sign in before you begin reviewing the QuickBooks settings.
• Click on the Edit menu.
• Then further choose option Preferences.
• After that, click on the Send Forms.
• Go to the My Preferences.
• Under this, click on Outlook in the Send Email Using option.
• After that, click on the OK button.
• In case the preferences are set correctly then go with the following steps:-
  • In QuickBooks, click on the Edit menu
  • Then from the drop-down menu, choose the Preferences option
  • Click on the Send Forms option
  • Go to the tab Preferences
  • Choose the QuickBooks Email
  • Then click the OK button
  • Again, click on the Edit menu
  • Select Preferences
  • Choose the option Outlook
  • Press the OK button to continue
• After this, you have to close the QuickBooks software.
• Also, close other programs if any.
• Then restart your computer.
• Check for the error by sending the email when the computer restarts.

Solution 3: Check that Internet Explorer’s Email Option is Set Appropriately

• First, Exit QuickBooks.
• Then launch Internet Explorer.
• After that, Select the option Tools.
• From the drop-down option, click on the Internet Options.
• In the window of Internet Options, Choose the Programs tab.
• Verify that the Outlook email program is correctly set as the default email.
• Close the window of Internet Explorer.
• In QuickBooks, Try to send an email to check for errors.

Solution 4: Test and Repair MAPI32.dll

You have to test and then repair the MAPI32.dll file in your system. So the steps to do this are as follows:-

Test MAPI32.dll

Use Microsoft Word to test the functionality of MAPI32.dll

• Restart your PC and rerun the Windows.
• In Microsoft Word, create a new document.
• Choose ‘File > Send >‘. ‘Email as PDF File‘
• If an error is not encountered, Contact the technical team for help.
• If an error occurs, contact Microsoft Help and Support to fix problems with Outlook or Office Suite, as well as the MAPI settings.
• Once the problem has been addressed, Send the report through email.

Repair MAPI32.dll

• Close all ‘Windows‘ and then click ‘Windows Start.‘
• Navigate to ‘Computers‘ and then to ‘C:WindowsSystem32‘.
• Double-click the ‘Fixmapi.exe File‘ and follow the necessary instructions provided on-screen.
• You can restart your computer after ‘Fixmapi.exe‘ has finished processing.

Rename MAPI32.dll

Note: Try this step only if even after troubleshooting MAPI32.dl, the problem persists.

• Start by Closing all active programs.
• Using File Explorer, navigate to ‘C:\Program Files (x86)\Common Files\System\MSMAPI\1033‘
• Then ensure renaming ‘MAPI32.dll‘ as ‘MAPI32.dll.OLD‘
• Run ‘Fixmapi.exe‘ again after restarting your PC
• After ‘Fixmapi.exe‘ stops, the computer needs to be restarted again.

Solution 5: With Clean Install Tool, Install QuickBooks Again

• After saving all unsaved work, Close all open web pages and running applications.
• Press the Start button and search for Task Manager
• End or Close all the QuickBooks-related active processes on your system once the ‘Task Manager‘ page appears.
• Restart the PC you are using.
• Look out for files and folders that haven’t been renamed and manually rename these folders.
• Reboot the computer after uninstalling QuickBooks accounting software.
• Keep your License and Product Number ready at all times.
• Insert the installation disc into the disc drive of your computer, or download an installation source copy from the internet.
• Launch the installation process and then follow the on-screen prompts.
• Reactivate your QuickBooks program by opening it.
• Update your QuickBooks Desktop by going to the ‘Help‘ option.
• Try sending the email after opening your QuickBooks company file.

Solution 6: Try to Repair Outlook

• In your Windows System, open the Control Panel.
• Click on the Programs option.
• Further, Click on the Programs again or click on Uninstall a program.
• You get a list on your screen of installed applications.
• Search and select the Microsoft Outlook program.
• Then click on the Uninstall/Change option.
• In the uninstall wizard, choose the Repair option.
• Follow the steps to repair your MS Outlook program.
• Then finish the process to repair it successfully.
• When done try to send an email from QuickBooks to Outlook.

Solution 7: Missing Primary Interop Assembly

In case you have installed the QuickBooks first and then installed the Microsoft Office then the primary interop assembly has not been installed in your system. So check into your system that the assembly is installed. For that, check the directory:- C:\Program Files (x86)\Intuit\Statement Writer 20XX

XX is the version of QuickBooks software you have in your system. In case the directory is present then run the vstor.exe file. This helps you to install the assembly that is missing.

Solution 8: Verify the QuickBooks Compatibility with Your Microsoft Outlook Version

In this, you have to check the system requirements of the QuickBooks version that you are using. If you are using the latest version of QuickBooks 2021 then check its requirements for the Microsoft version that is compatible with your accounting software. According to this if the version is not the same then update the Microsoft product. In case the version is the same then go with another solution.

Solution 9: Update the Microsoft Outlook Program

• Click on the File menu.
• Then choose the Account option.
• Go to the Product information.
• After that, select the Update Options.
• Click on the Update now to start the update.
• When done, it notifies you.
• Then try to send emails using QuickBooks..

Even though this problem isn’t a big one, sometimes troubleshooting basic problems can become a hassle. These solutions help you resolve QuickBooks unable to send email to Outlook in the quickest way possible. If the problem persists or you want to know anything contact the Dancing Numbers helpdesk team. The team members are available to assist customers and resolve their grievances regarding QuickBooks and its features.

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