How to Fix QuickBooks Error 15222 (When Downloading Payroll Updates)?

QuickBooks Error 15222 occurs during payroll or software update downloads. It often displays an error message like “Error 15222: The payroll update did not complete successfully.” This error usually occurs due to anti-spyware or anti-malware blocking updates, Internet Explorer not being the default browser, an unregistered digital signature certificate, incorrect system date and time, or internet/firewall issues. 

This error may prevent users from accessing the latest tax tables or software improvements essential for compliance and functionality. Here are 5 effective solutions to resolve QuickBooks Error 15222. 

Solution 1. Set Internet Explorer as Default Browser 

Quickbooks uses Internet Explorer to access the internet. Make sure it’s your default browser:

1. Open Internet Explorer.
2. Go to Tools > Internet Options.
3. Click the Programs tab.
4. Click Make Default if it’s not already.
5. Click Apply and then OK.

Solution 2. Add Exceptions for QuickBooks in Antivirus/Anti-spyware Software

In case your antivirus blocks QuickBooks update files, you’ll need to add exceptions for: 

• qbupdate.exe
• qbw32.exe
• AutoBackupExe.exe
• Dbmlsync.exe
• IntuitSyncManager.exe

Refer to your antivirus software’s guide to add these files as trusted or excluded programs. 

Solution 3: Install or Update the Digital signature Certificate 

Digital signatures are the means to verify the authenticity of an application. If at any point, the digital signature of QuickBooks Desktop goes missing, the product update server will not enable your QuickBooks to download the updates. For this, it is necessary to install the digital signature:

1. Open Windows File Explorer and enter the following path in the address bar:
   C:\Program Files\Intuit\QuickBooks
2. Press Enter, then locate the file named QBW32.exe.
3. Right-click on QBW32.exe and select Properties.
4. Navigate to the Digital Signatures tab. Look for a signature from Intuit Inc.
5. Select the Intuit Inc signature and click Details.
6. In the Digital Signature Details window, click View Certificate.
7. In the Certificate window, select Install Certificate.
8. Click Next through the installation steps until you see the Finish button.
9. Click Finish, then restart your computer.
10. After restarting, try updating QuickBooks again.

If the issue persists, attempt the update one more time.

Solution 4: Check Date and Time Settings 

Incorrect date/time can affect secure connection attempts:

1. Right-click the time on your taskbar > Adjust date/time. 
2. Ensure the date and time are accurate.
3. If incorrect, toggle off “Set time automatically” and correct manually. 
4. Try updating QuickBooks again. 

Solution 5: Use QuickBooks File Doctor from Tool Hub

QuickBooks File Doctor is a reliable tool designed to fix common company file and network-related issues-it’s often the go-to solution for many QuickBooks errors.

How to Use QuickBooks File Doctor:

1. Navigate to your Downloads folder and run the file named QuickBooksToolHub.exe.
2. When prompted, accept the license terms and conditions to begin installation.
3. Click Next and follow the on-screen instructions to complete the setup.
4. Once installed, open the QuickBooks Desktop Tool Hub using the shortcut icon on your desktop.
5. In the Tool Hub, go to the Program Problems tab.
6. Click on Run QuickBooks File Doctor.
7. When prompted, choose the option “Repair the file for your existing version of QuickBooks”, then click Next.
8. Wait for the repair process to complete.
9. Once finished, check if the QuickBooks Major Upgrade Error 15222 has been resolved.

What are the Prerequisites to Fix QuickBooks Error 15222 (When Downloading Payroll Updates)?

Before attempting to fix QuickBooks Error 15222, make sure the following prerequisites are in place:

• Updated QuickBooks Desktop: Ensure you’re using the latest release of your QuickBooks version.
• Active Payroll Subscription: You must have an active and valid QuickBooks Payroll subscription.
• Internet Explorer (IE) Configuration:
  • Internet Explorer should be set as your default browser.
  • The date and time settings on your system must be correct.
• Trusted Certificates:
  • Install a digital signature for “Intuit Inc.” to allow secure payroll updates.
• Antispyware/Antimalware Exclusions:
  • Ensure your security software (like Norton, McAfee, or Malwarebytes) does not block QuickBooks files, especially qbupdate.exe and qbw32.exe.
• Administrative Rights: Run QuickBooks as an administrator to allow proper permissions.

How to Identify QuickBooks Error 15222 (When Downloading Payroll Updates)?

You can identify QuickBooks Error 15222 through the following signs:

• Error Message: A pop-up error message appears stating:
  “Error 15222: The payroll update did not complete successfully.”
• Inability to update QuickBooks payroll.
• Sluggish system performance when attempting to update.
• Repeated prompts to update without success.

When Should You Seek Professional Help for Fix QuickBooks Error 15222?

Seek professional help for QuickBooks Error 15222 if basic troubleshooting doesn’t work or the error keeps showing. If QuickBooks crashes, payroll updates fail, or data loss occurs, expert assistance is needed. If you’re unsure about adjusting firewall settings, folder permissions, or updating QuickBooks manually, you can contact us. We can resolve system issues, prevent disruptions, and ensure smooth updates.