How to Fix QuickBooks Card Reader Not Working

Intuit QuickBooks GoPayment is one of the best solutions for several business owners since it has a plethora of benefits. It comprises GoPayment flexible pricing options, extensive means to acknowledge payments, wide-ranging GoPaymentcompatibility with devices, etc.

Along with such plethora of benefits, QuickBooks GoPayment users also experience certain problems with the card reader. One of the most common issues with the card reader is that it sometimes does not work appropriately.

Often QuickBooks users have reported that they have issues with the credit card reader. If a customer adds their credit card to the given card reader before the system is all set, the transaction fails to complete, and the computer freezes. Then users reboot the system and the transaction for the credit card are reversed. It is a very annoying experience for the users.

Now let’s understand what are the common problems while using the Intuit Service Center before learning how to fix the QuickBooks card reader not working error.

What are the Common Issues While Accessing the Intuit Merchant Service Center?

In case your GoPayment reader is not functioning, then you need to repair it. However, before you do that, you need to solve the following problems that you encounter while using the Intuit Merchant Service Center.

Here are the issues:

• Errors while signing into your GoPayment account. It displays a message on the window, You are not allowed to use this site.
• GoPayment “Require a confirmation code” issue when you use the Merchant Services.
• Pages exhibiting wrongly or do not show up in the Intuit Merchant Service Center. It can be due to unreachability.
• Wrong or missing data can also be the reasons due to which the payments are cancelled in GoPayment.
• Generates printing from Intuit Merchant Service Center. It occurs because of a connectivity problem.
• GoPayment script issues. It arises when there is an issue in carrying out the order QuickBooks app needs to use the web-based feature.
• Although there is an issue in exporting the data from the particular Intuit Service Center, it can occur due to sync issues.

What are the Reasons for the QuickBooks Card Not Working Error?

Here are the most obvious reasons why a user is not able to finish the transaction when the customer adds their credit card via the reader:

• You are using an old version of the card reader
• The reader has been installed wrongly on the computer where the particular software is installed
• The chip card is not active in Merchant Service
• The card reader does not work with QuickBooks Desktop POS 18.0
• QuickBooks is not compatible with the card reader

How to Fix the QuickBooks Card Reader Not Working Issue?

To fix the QuickBooks Card Reader not working issue, you first need to log in as Admin into your QuickBooks mobile app or GoPayment and then perform the following solutions:

Troubleshooting 1: Ensure the Bluetooth is on

Bluetooth card readers only is compatible and connect with Bluetooth devices. So, ensure the Bluetooth is on.

Troubleshooting 2: Switch Your Mobile Card Reader On or Off

In order to turn the card reader on, click and keep pressing the power button present on the device side till it is green. It is possible to take out the particular device from the provided dock before the power button is pressed.

Troubleshooting 3: Disconnect the Card Reader. Then Reconnect the Card Reader Again

Check Your App. If you Witness the Green Color, Follow the Steps Given Below:

Step 1: From the menu in GoPayment, choose Settings.

Step 2: Choose Card Readers, now select the card reader in order to disconnect.

Step 3: From the drop-down for Reader Actions, choose Forget Reader.

Step 4: Now reconnect the reader.

Check Your App. If you Witness the Blue Color, Follow the Steps given below:

Step 1: Choose more and then choose Hardware.

Step 2: Choose Card Readers, now select the card reader you wish to disconnect.

Step 3: From the drop-down for Reader Actions, choose Forget Reader.

Step 4: Now reconnect the reader.

Troubleshooting 4: Update Online Mobile App and Update QuickBooks GoPayment

For Apple Device

Launch your particular App store and then choose Updates:

Step 1: Choose Settings and then click General.

Step 2: Press Software Update.

To Download OS Updates and Install:

Step 1: Choose Settings and then click General.

Step 2: Press Software Update.

For Android Device

Step 1: Choose Settings and then click About Device.

Step 2: Now click Update and then click Check for Updates.

Step 3: Now press Install.

To Download OS Updates and Install:

Step 1: Choose Settings and then click About Device.

Step 2: Now click Update and then click Check for Updates.

Step 3: Now press Install.

What are the Common Error Messages Encountered While Experiencing the QuickBooks Card Not Working error?

Here is the list of the most common error messages concerning processing transactions with a particular QuickBooks credit card reader:

• Card Reader not linked
• Card Declined or Decline
• Error reading the card
• Gateway error
• Unable to read cards

We hope that now you know how to fix QuickBooks Card Reader not working error. We have highlighted all the possible causes and the different ways to fix this issue. All you need to do is perform the steps in the given order and fix your problem instantly.

If you are new to QuickBooks and its concerning issues, then we highly recommend you to get in touch with professionals.

You can also reach out to our Dancing Numbers team of elite and best experts and solve this problem once and for all.

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