QuickBooks Error: Invalid Amount When Trying to Process Credit Card

The QuickBooks Invalid Amount issue arises when a user attempts to use an online card payment. The payment is unsuccessful and remains pending. This issue often occurs due to wrong card information. The error displays the warnings like:

“An error occurred converting amount” or “Invalid Amount field.”

This issue interrupts payment records and invoices. It restricts transactions and slows down the billing process. This leads to inconsistencies. It minimizes financial dependency and hinders the cash flow. Clients lose faith if the error persists, which can trigger stressed business relationships.

In this guide, complete information on the QuickBooks Invalid Amount error has been shared. Read on to learn what triggers the error and the solutions to resolve the issue and restart transactions.

Resolving the Invalid Amount Error for Different Card Types

The steps to fix the error rely on whether the credit card is corporate or personal. Here is how to fix the Invalid Amount error for different card types:

Case 1 – Non-Corporate or Personal Cards

1. The issue often arises when a user adds a $sign in the amount. Add the amount as numbers, not words.
2. In case the amount is right, the cardholder’s transaction can get refused by the bank. This occurs when the charge is more than usual, and the bank identifies it. In such a scenario, customers need to get in touch with the bank.
   • User witnesses “Invalid Credit Amount” when:
   • The amount is greater than the actual sale.
   • The amount was repaid already.
3. To fix it, follow these points:
   • For a prior refund, get in touch with a Merchant Service Center.
   • Add an amount that is the same or less than the actual sale.
4. The issue also arises while using a certain card type that is invalid for credit entries:
   • Gift cards
   • EBT
   • Debit-only cards
   • Travelers Check cards
   • International cards are not enabled for USD transactions.
   • Debit card with a credit card appearance.

Case 2 – Corporate or Company Cards

1. The error often arises when a user adds a $ sign in the amount. Add the amount as numbers instead of words.
2. The card has certain restrictions. Verify the charge amount with the cardholder.
3. User witnesses “Invalid Credit Amount” when:
   • The amount is greater than the actual sale.
   • The amount was repaid already.
4. To fix it, follow these points:
   • For a prior refund, get in touch with a Merchant Service Center.
   • Add an amount that is the same or less than the actual sale.
5. The cardholder may lack permissions to access the card for different businesses. Verify that the card is compatible with the business type.
6. MasterCard and Visa cards may demand a sales tax value.
   • Sales tax should not be zero.
   • Classify the transaction as a commercial card.
   • Add a value ranging from 0.01% and 21% of the amount.
   • Add a purchase order number for the card-issuing bank.
7. The issue also arises while using a certain card type that is invalid for credit entries:
   • Gift cards
   • EBT
   • Debit-only cards
   • Travelers Check cards
   • International cards are not enabled for USD transactions.
   • Debit card with a credit card appearance.

Pre-Checks to Resolve the Invalid Amount Error in QuickBooks

Before implementing the solutions, perform certain basic checks. Performing these steps will help to avoid the issue in QuickBooks and alternative payment platforms.

Here are the preliminary checks:

• Do not add spaces or special characters in the security code or amount fields.
• During payments, the bank provides a verification code. Check the number is right.
• Check card, address information, and contact. Ensure this information belongs to the same person.

Key Points to Consider for QuickBooks Desktop Invalid Amount Error

Many common issues give rise to the invalid amount error. Check the following points to determine the cause and implement the right solution:

• Accessing the Dollar Sign($) in the Amount

The device automatically analyzes currency. Do not add the symbol. Erase it and try once more.

• Amount Bigger than the Limit

The bank refuses payments that surpass banking or daily limits. Verify the limits with the bank.

• Maintenance problem for banks

Banks frequently update their systems. System maintenance often triggers issues. Confirm with the bank.

• Inconsistency with the Actual Sale Amount

Payments are unsuccessful when the amount is more than the actual sale. Verify with the Merchant Service Center. In addition, check if the customer has been refunded already.

• Wrong Card Information

Wrong card information can give rise to the issue. Ensure to input the right 16 digits. Add the right cardholder name along with the CVV number. Details should be the same as the cardholder’s.

How to Fix the QuickBooks Transaction Invalid Amount Error?

The QuickBooks Invalid Amount Credit Card error is a serious issue that hinders business productivity. Once all the initial checks are implemented, implement all the following solutions:

1. Get the Needed Commercial Code

This solution is applicable when the issue demands a commercial code during payment. Here are the steps to get the required commercial code:

1. Request the customer for the unique commercial code from the employer.
2. Head to the Intuit website.
3. Now, sign in to the Merchant Service Center.
4. On the Home screen, choose the option “Account“.
5. Now, click the option “Account Profile“.
6. Click the “Edit” option in the Account Holder field.
7. Add the “Business Tax ID” number. Instead of the Tax ID, the user can add the last 5 digits of the SSN.
8. Click the “Submit” button.
9. Choose the right option in the “Industry Type” field.
10. In the “Reasons for this Account Change” option, select the right cause.
11. Click the “Submit” button and allow the procedure to finish.
12. Talk with the bank in case the issue persists.

2. Erase the Cookies and Cache Data

Web browsers generate temporary files that interfere with transactions. Erase these temporary files to end the conflicts using the steps below:

1. Open the Google Chrome browser.
2. On the top-right side, click the three dots.
3. Choose the “More Tools” option.
4. Click the “Clear Browsing Data“.
5. Select the “Time Range” option.
6. Click the “All Time” option.
7. Verify the boxes for:
   • Cookies and other site information.
   • Browsing data.
   • Cached files and images.
8. Click the “Clear Data” option and reboot Chrome.

3. Implement the Right Payment Process

Errors arise when payment fields have incorrect or unsaved information. Add all the data properly. Here are the steps to implement the right payment procedure:

1. Add the right credit card number with the CVV details.
2. Check the authorization code provided by the bank.
3. Erase the spaces or special characters in the payment section.
4. Review the account balance and check if the amount is within the prescribed range.
5. Ensure not to access the preloaded data. Add the information manually.

4. Fix the Web Browser

Unsuccessful transactions often occur due to browser glitches. Erasing data or changing browsers can resolve this. Here are the steps to troubleshoot the web browser:

1. Open the Google Chrome browser.
2. Click the “Tools” icon.
3. Select the “All Time” option as the time range.
4. Select boxes for:
   • Browsing history.
   • Cached files and images.
   • Cookies and other site information.
5. Click the “Clear Data” option.
6. Try the payment in a new tab, browser, or window again.

Conclusion

This guide provides guaranteed solutions for the QuickBooks Invalid Amount Credit Card error. Implement the steps shared in this guide to prevent payment failures and ensure seamless transactions.

Still, if there is a query or question, feel free to reach out to us.

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