Troubleshoot QuickBooks Unsupported Browser Error Problem

Many QuickBooks Online users experience the “Unsupported Browser Error”. This error occurs when signing into QuickBooks Online, disrupting business processes. This issue occurs when using Safari version 10.1 or Internet Explorer 11 on Mac and Windows.

The QuickBooks Unsupported Browser error restricts access to payments, invoices, and reports. It hinders daily business operations and financial management. Furthermore, it minimizes employee productivity and causes payment problems with vendors/clients.

When this error arises, QuickBooks displays the following message:

When this error appears, QuickBooks shows the message:
“Unsupported Browser, We have detected that you are using an unsupported web browser.”
Or
“Error: It looks like you’ve got an old version of Internet Explorer.”

In Chrome, the issue may appear differently, showing messages such as “Something went wrong” or “Page can’t be displayed,” making it seem like QuickBooks Online is not working with Chrome.

Making matters worse, this issue restricts access to the QuickBooks Online account. To resolve it, read this guide to learn the causes and solutions to fix the Unsupported Browser error successfully.

Causes of Unsupported Browser Problems in QuickBooks

The Unsupported Browser issue stops access to the QuickBooks account. Many technical issues give rise to this issue. Here is the list of the common reasons that trigger the “Unsupported Browser Problem” in QuickBooks:

• Caches and Cookies of a Browser: Often, QuickBooks Online is restricted from linking to the server. This mostly happens due to the cache and cookies. Restricted access triggers login and access issues.
• Browser Support: QuickBooks Online requires certain browser capabilities. Lacking features or compatibility issues prevent QuickBooks from opening smoothly.
• Internet Connection: A poor and unstable network connection disrupts QuickBooks Online. A robust internet connection is needed for seamless performance.
• Old Browser Version: An old browser version gives rise to problems. QuickBooks Online requires updates to work with new features.

How to Fix the QuickBooks Unsupported Browser Error?

Always use the current version of the browser to prevent this error. In case the issue persists, perform the steps shared below:

1. Restart QuickBooks Online App Data (Windows App)

1. Open the QuickBooks Online Windows app.
2. Click the “File” button.
3. Choose the “Clear Cache/Refresh” tab.
4. Now click the “Help” tab.
5. Click the “Reset App Data” option.
6. Reset the app. Now check if the issue persists.

2. Erase Temporary Files and Browser Cache

1. Erase temporary and cache files from the browser.
2. Once the data is cleared, reboot the browser.

3. Include Intuit as an Authentic Site

To ensure QuickBooks works properly, include Intuit.com as a reliable site for the browser. This aids in avoiding loading and login problems.

Here are the steps to include Intuit as a trusted site:

Google Chrome

1. From the menu, open the “Settings” option.
2. Head to the “Privacy and Security” option.
3. Now click the “Third-Party Cookies” section.
4. Under the “Allowed to use third-party cookies” segment, choose the “Add” option.
5. Type “Intuit.com” and then save it.

Safari

1. Open the Safari browser and head to “Intuit.com“.
2. Click the “Bookmarks” option.
3. Choose the option “Add Bookmark“.
4. Select the option “Add this page to Favorites“.
5. Now, Save the bookmark.

Microsoft Edge

1. In Microsoft Edge, open the “Settings” option.
2. Head to the “Cookies and Site Permissions” option.
3. Click the option “Manage and Delete Cookies and site Data“.
4. Under the “Allow” section, choose the “Add” button.
5. Type “Intuit.com” and then save it.

How to Fix the Download Issues in QuickBooks Online?

QuickBooks Online users often download reports, invoices, and financial statements. In case the files are missing or fail to download, follow the steps to resolve the issue:

1.    Review the Download page

Open the Download page of the browser in use. Use the “Ctrl + J” keys or “Command+Option+L” to open the page. Check the latest downloads and verify file locations.

2.    Modify Default Download Location

Occasionally, the browser saves files in the incorrect folder. Here are the steps to modify or set the default download location:

Mozilla Firefox

For download locations, Firefox provides adjustable options. Modifying these settings helps prevent incorrectly stored files. Here are the steps to change the download location:

1. Open the menu.
2. Now, click the “Settings” option.
3. Head to the “General” tab.
4. In the Downloads section, select the “Browse” option to set a folder.
5. For manual control, choose the option “Always ask me where to save files“.

Google Chrome

Chrome enables users to choose where to save files. Changing the save location can resolve download issues. Here are the steps to change the download location:

1. Open Google Chrome.
2. Now, click the three dots present on the top-right corner.
3. Head to the “Settings” option.
4. Go down and click the “Advanced” option.
5. In the “Downloads” section, click the “Change” option to select a new default folder.
6. To choose a location manually, enable the option “Ask where to save each file before downloading“.

Safari

To save files, Safari accesses a default folder. Modify it to ensure the downloads are organized. Here are the steps to change the download location:

1. Open the Safari browser.
2. Now, click the “Preferences” tab.
3. Choose the “General” tab.
4. Click the “Other” option under the “Save Downloaded Files“, to choose a folder.
5. To save the changes, select preferences.

Microsoft Edge

For every download, Edge enables both manual prompts and a set location. Changing these settings enhances file management. Here are the steps to change the download location:

1. In the top-right corner, click the three dots.
2. Click the Settings option.
3. Choose the “Downloads” option.
4. For manual selection, enable “Ask me what to do with each download”.
5. Alternatively, click the “Change” option beside “Location” to select a default folder.

Additional Tips for Better Browsing with QuickBooks Online

QuickBooks Online performs better with an optimized browser. Here are the tips to boost performance and prevent errors:

• To avoid compatibility issues, update the browser to its current version.
• To prevent crashes and slow performance, do not keep multiple tabs and screens open.
• Deactivate extensions like script managers or ad blockers. They disrupt QuickBooks functions.
• For smooth access, use a strong Wi-Fi or wired internet network.

Final Thoughts

Browser problems in QuickBooks Online disrupt regular work. Implementing the right solutions regains complete access. In this guide, all such solutions and steps are shared to fix the unsupported browser error in QuickBooks.

Still, if there is any confusion or query, feel free to talk to our QuickBooks experts.

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Faqs about QuickBooks Unsupported Browser Problem