How to Fix QuickBooks Online Error 102 and 105?

QuickBooks Errors 102 and 105 are common online banking issues that occur when the software fails to connect with your financial institution. These errors generally occur due to temporary server problems on the bank’s side, incorrect login details, or linking the wrong account type, like mistakenly using a credit card account for banking transactions. 

To fix these errors early, check if your bank’s website is operational and ensure your login credentials are correct. Signs like being unable to view transaction history or experiencing a sudden sync failure in QuickBooks often point to the beginning of these issues. Follow these top 7 solutions to fix QuickBooks Online Error 102 and 105 quickly and effectively. 

Solution 1: Manually Update Your Bank Connection

Manually facing QuickBooks Error 103 and 105, updating the bank connection can help reestablish a stable link. Check out these steps to fix this error by updating the bank connection: 

For QuickBooks Online Users:

1. Sign in to your QuickBooks Online account.
2. Go to Transactions and click Bank transactions.
3. Select Update.
4. If the error is still there, wait for 2–3 hours and try again.

For QuickBooks Self-Employed:

1. Sign in to your Self-Employed account.
2. Click the ⚙ icon, then select Bank accounts.
3. Click Refresh all.
4. Try again after 2–3 hours if needed.

For QuickBooks Sole Trader:

1. Log in to QuickBooks Online.
2. Go to Transactions > Bank transactions.
3. Click Refresh and wait a few hours if needed.

Solution 2: Visit Your Bank’s Website

Issues that occur from your bank’s side may cause QuickBooks Banking Error 103 and 105. Follow these steps to identify any bank issues and fix this error:

1. Log in to your bank’s official website directly.
2. Look for any alerts, messages, or maintenance notifications.
3. Check if you can view your account history and recent transactions.
4. If you can’t access your account details, the issue may be on the bank’s end.

Solution 3: Manually Update the Bank Connection in QuickBooks

Updating the bank connection manually can fix QuickBooks Error 103. This ensures your account sync correctly with QuickBooks. Here are the steps to update your bank connection:

1. Sign in to QuickBooks Online.
2. From the left menu, choose Banking.
3. If you want to update only specific accounts, uncheck the others.
4. Click Update Now.
5. If prompted, enter your Multi-Factor Authentication (MFA) credentials, then click Continue to Update.

Note: This manual update keeps your connection active for 90 days, during which new transactions will still download, even if you don’t reconnect again during that time.

Solution 4: Recheck Your Bank or Credit Card Site

You will face errors 103 and 105 in QuickBooks Online if there are problems accessing your bank’s website. Check out these steps to fix this error by reviewing the website for alerts or other issues.

1. Log in to your bank or credit card provider’s website.
2. Watch out for any alert messages or notifications.
3. Review account history and transaction lists.
4. If pages aren’t loading or data isn’t visible, the issue is likely a connection problem on their end.

Solution 5: Recheck Your Login Credentials

Incorrect login details can stop QuickBooks from connecting. Here’s how to make sure they’re right:

1. Go to the Banking tab in QuickBooks.
2. If your bank isn’t connected yet, search for your financial institution.
3. If it is connected, click Add Account and search for your bank again.
4. Select your bank from the results.
5. Enter your User ID and Password as used on your bank’s official website.
6. Complete any extra security steps, if prompted, then click Connect Securely.
7. Pick which bank account (or credit card) to connect with QuickBooks.
8. If you don’t have an existing account in QuickBooks, click +New to create one.
9. QuickBooks will automatically download the last 90 days of transactions.
10. Hit Connect and wait for it to complete.
11. You’ll be taken to the Banking page, where you can review and categorize transactions.

Solution 6: Review Account Messages and Details

Reviewing your account details and prompts can help identify any missing information that might trigger Error 103 and 105. Check out these steps to verify your account details and clear the error. 

1. Look for any alerts, warnings, or notes that may point to service interruptions.
2. Confirm that you can access your account overview, transaction history, and past statements without any trouble.

Solution 7: Wait for the Bank to Fix It

You can also wait for the bank to fix QuickBooks Online Error 102 and 105 when the issue occurs due to the bank server. 

1. Wait at least 24 hours, as banks often resolve technical issues within that window.
2. In case the problem continues, wait up to 48 hours. Your bank may still be working to resolve the issue.

What are the Prerequisites to Fix QuickBooks Online Error 102 and 105?

Before fixing Error 102 and 105, go through these prerequisites to ensure you don’t face any issues while fixing the error. 

• Ensure you have a stable internet connection for uninterrupted access.
• Confirm that your bank’s website is not under maintenance or facing downtime.
• Make sure you are using the correct QBO login credentials.
• Verify that your bank supports connection with QuickBooks Online or Self-Employed.
• If you use multi-factor authentication (MFA), keep your security code or authentication method ready.
• Have admin access to your QuickBooks account.

How to Identify QuickBooks Online Error Code 102 and 105?

• You may receive an error message saying QuickBooks cannot connect to your bank’s website.
• Transactions stop updating or syncing between your bank and QuickBooks.
• Account history or recent activity fails to load in the banking section of QuickBooks.
• QuickBooks shows outdated data, even after a manual refresh or update.
• You might see login failures even when credentials are correct.
• Checking your bank’s website might also reveal alerts or server maintenance notices.
  

How to Prevent QuickBooks Online Error 102 and 105?

Follow these tips to prevent facing this error in the future:

• Regularly log in to your bank’s website to ensure it’s up and running without any issues.
• Always keep your login credentials updated and avoid using outdated or incorrect passwords.
• Set up alerts with your bank for planned maintenance or outages.
• Perform manual updates in QuickBooks if your bank doesn’t support automatic syncing.
• Avoid linking incorrect account types, like credit cards, under banking sections.
• Routinely check and clear unwanted or inactive accounts from your banking menu in QuickBooks.

When Should You Seek Professional Help for QuickBooks Online Error 102 and 105

You should seek professional help if the error persists after trying manual updates, you’re unable to access your bank account, or the connection fails repeatedly. It’s also wise to call in experts if you’re concerned about data accuracy or unfamiliar with technical troubleshooting.