How to Fix QuickBooks Error QBWC1013: Error Connecting to QuickBooks?

QuickBooks Error QBWC1013 occurs when the QuickBooks Web Connector fails to connect a third-party application with QuickBooks Desktop, interrupting data exchange. The error typically appears when QuickBooks isn’t running, the company file is moved or renamed, permissions are set incorrectly, the .QWC file is outdated or incorrect, multiple QuickBooks versions are active, or the Web Connector is corrupted. Common signs include failed sync attempts, repeated error pop-ups, and logs showing the QBWC1013 code. To prevent this, keep QuickBooks and the Web Connector updated, open QuickBooks before syncing, and maintain a consistent file path.

To fix QBWC1013, run QuickBooks as an administrator and open the company file. Check the file path by pressing F2 to match it with the .QWC file. Repair or reinstall the Web Connector and re-add the .QWC file. Ensure you have admin rights, only one QuickBooks version is running, and the company file is backed up. This will restore the connection between QuickBooks and external apps. 6 methods are mentioned below to fix QuickBooks Error QBWC1013.

Method 1: Check Internet Speed

A slow or unstable internet connection can lead to errors. Follow these steps to ensure your connection is working properly.

1. Slow internet can cause this error.
2. For Ethernet connections, ask your IT team for assistance.
3.  For Wi-Fi, ensure the connection is active and stable.
4. Start basic troubleshooting if it’s not working..

Method 2: Check Third-Party Apps

Third-party apps may interfere with QuickBooks. Follow these steps to identify and disable any problematic apps.

• Open QuickBooks Web Connector (QBWC) and review the connected apps.
• Find apps added manually or not from QuickBooks.
• Disable these apps temporarily.
• Uncheck “Autorun” for disabled apps to stop automatic updates.

Method 3: Update Web Connector Tool

An outdated Web Connector tool can cause errors. Ensure both QuickBooks and the Web Connector are up to date by following these steps.

• An outdated tool may cause this error.
• Open QuickBooks and go to the Help menu.
• Check for software updates and install them.
• Verify the Web Connector version.
• Update it if needed.
• Make sure both QuickBooks and the Web Connector are fully updated.

Method 4: Check QBWCLOG.txt File

The QBWCLOG.txt file may hold information about the error. Follow these steps to reset the log file and see if the issue is resolved.

• Close the Web Connector tool.
• Right-click the taskbar to ensure it’s not running.
• Go to C:\ProgramData\Intuit\QBWebConnector\log.
• Rename QBWCLOG.txt to QBWCOLD.txt.
• Restart the tool and reboot the system. Check if the error is fixed.

Method 5: Reinstall QuickBooks Web Connector Tool

Reinstalling the Web Connector can resolve issues. Follow these steps to uninstall and reinstall the latest version.

• Uninstall the Web Connector from the Control Panel.
• Download the latest version from the Intuit website.
• Delete these folders:
  • C:\Program Files (x86)\Common Files\Intuit\QuickBooks\
  • C:\Program Files\Common Files\Intuit\QuickBooks\
• Run the installer and follow the instructions.

Method 6: Allow Access Permissions for Web Connector

Ensure QuickBooks allows the necessary applications to connect. Follow these steps to update permissions for the Web Connector.

• Open QuickBooks and go to Preferences.
• Select Integrated Applications and click the Company Preferences tab.
• Uncheck “Do not allow any applications to access this company file.”
• Find PayPortal and ensure “Allow Access” is checked.
• Click Properties next to PayPortal and check “Allow this application to read and modify this company file.”
• Go to File > App Management > Manage Web Apps.
• Log in to Web Connector, select the app, click OK, then Done.

Additional Steps

When the error persists, try the following steps:

• Verify your online banking credentials.
• Set Internet Explorer as the default browser.
• Run QuickBooks in single-user mode.

What are the Prerequisites to Fix QuickBooks Error QBWC1013?

1. Log in as a Windows administrator.
2. Ensure QuickBooks Desktop is installed and updated.
3. Backup the QuickBooks company file.
4. Run only one version of QuickBooks Desktop.
5. Keep the company file open and at a fixed path.
6. Ensure the Web Connector is installed and functional.
7. Validate the third-party app’s .QWC file.
8. The third-party app’s .QWC file is valid.

How to Identify QBWC1013?

You can identify QBWC1013 by the following clear signs:

1. The Web Connector shows “QBWC1013: Error Connecting to QuickBooks.”
2. Sync fails or doesn’t start.
3. Repeated QBWC1013 entries in the log.
4. No prompt for connection during sync.
5. The third-party app reports a connection failure or timeout.

How to Prevent QuickBooks Error QBWC1013?

To prevent QBWC1013, follow these steps:

1. Open QuickBooks Desktop before using the Web Connector.
2. Keep the company file in its original location.
3. Use only one version of QuickBooks at a time.
4. Keep QuickBooks, the Web Connector, and apps up to date.
5. Avoid interrupting the sync process.
6. Check and update the .QWC file regularly.

When Should You Seek Professional Help for QuickBooks Error QBWC1013?

Seek professional help for QBWC1013 if basic troubleshooting fails. If the Web Connector doesn’t connect QuickBooks with the third-party app or you face issues with the company file, security settings, or installation, expert support can help resolve the problem. If errors repeat, data loss is a concern, or the cause is unclear, contact us to prevent further issues.