How to Fix QuickBooks Backup Error 2277 (Intuit Data Protect Backup Failed)

Usual data backups save company data from corruption, unwanted access, or unplanned removal. Intuit provides several backup options to secure business data. Intuit Data Protect (IDP) is one such option to back up data securely.

IDP is an additional service that saves company files on the encrypted cloud server of Intuit. The data is saved on the IDP securely. However, often the backup process via IDP fails due to system causes. QuickBooks error code 2277 is one such cause.

QuickBooks error 2277 appears after starting the IDP with the following message:

“Intuit Data Protect Backup Failed: Firewall or connection issue.”

In this guide, complete information on QuickBooks error 2277 has been shared. Read on to learn the key reasons that trigger this backup error and certified steps to resolve it.

Main Reasons behind QuickBooks Backup Error 2277

QuickBooks error 2277 arises when the Intuit Data Protect or QuickBooks Desktop cannot finish the backup. Determining the cause guarantees a precise fix and diagnosis.

Here is the list of the main reasons that trigger the error 2277:

• The backup procedure fails or stops prior to completion.
• QuickBooks Desktop is old and lacks patches or updates.
• The company file is defective or corrupted.
• Windows Firewall restricts QuickBooks services while executing the backup.
• The main QuickBooks program files are erased or unavailable.
• The temporary files or cache files interrupt the Intuit Data Protect Link.
• The Intuit domain is not added under the trusted site list, resulting in restricted access.

QuickBooks Error 2277: Key Indicators

QuickBooks error code 2277 displays clear symptoms to recognize the issue. Here is the list of the common signs and indicators of error code 2277:

• System performance freezes or slows down while performing the backup.
• While taking the backup, the system shuts down suddenly.
• QuickBooks fails to respond while taking a backup of the company files.
• A notification is displayed stating:
  • “Intuit Data Protect Backup Failed: Firewall or connection issue.”

Manual Methods to Troubleshoot QuickBooks Error 2277

Troubleshooting QuickBooks error 2277 manually requires a certain set of approved steps. These steps resolve connectivity, configuration, and file accuracy errors in QuickBooks Desktop. Perform every solution to prevent unwanted file data changes or data corruption.

Here are the steps to fix the QuickBooks error 2277:

1. Start the Intuit Data Protect Diagnostic Tool

Start the Intuit Data Protect Diagnostic Tool to classify and resolve the communication problems. Such communication problems occur between IDP, QuickBooks Desktop, and the system firewall.

1. Access the Windows System Tray and choose the option “About Intuit Data Protect“.
2. Click the “Ctrl + F2” keys to begin the Intuit Data Protect Diagnostic Tool.
3. To start the scan, click the “Run Diagnostics” option.
4. Check the results to find communication problems with the Windows Firewall.
5. In case the access is restricted, approve these Intuit Data Protect files manually via the firewall exception list:
   • C:\Program Files (x86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
   • C:\Program Files (x86)\Common Files\Intuit\Data Protect\IbuEngHost.exe
   • C:\Program Files (x86)\Common Files\Intuit\Data Protect\QBIDPServices.exe

Note: The tool helps Intuit Data Protect components align properly with QuickBooks and backup servers.

2. Include Windows Firewall Ports

Configure Windows Firewall ports to enable reliable and secure data exchange for IDP. Here are the steps to add Windows Firewall Ports:

• Open the “Start” menu.
• Now enter “Control Panel” in the search bar.
• Head to the “System and Security” section.
• Now, click the “Windows Firewall” option.
• On the left side, select the “Advanced Settings” option.
• Choose the “Inbound Rules” option.
• Now, click the “New Rule” option.
• Add the following port information and choose the “Next” button:
  • Incoming Port: 80
  • Outgoing Ports: 443, 16841
• Save the setup by finishing the prompts.
• For complete connectivity, perform the same process again under the “Outbound Rules” section.

Note: IDP accesses HTTPS port 443 and HTTP port 80. In case the system uses safe websites without any problem, these settings guarantee smooth operation.

3. Remove Cookies, Browser Cache, SSL State, and Temporary Files

Erase Internet Explorer data to resolve connection problems triggered by SSL conflicts or cached files. Here are the steps to erase cache and cookies files:

• Start Internet Explorer.
• Choose the “Tools” menu and then click the “Internet Options” tab. Click the “Alt” button in case the toolbar is not visible.
• In the “General” tab, head to the “Browsing History“.
• Now, click the “Delete” option.
• In the “General” tab, head to the “Browsing History” option.
• Now, click the “Delete” option.
• Click the following options:
  • Cookies and website data
  • Form Data
  • InPrivate Filtering
  • Temporary Internet files and website files
  • History
• Clear the checkbox for “Preserve Favorites Website Data“.
• Click the “Delete” button to erase the chosen items.
• Head to the “Content” tab, choose the “Clear SSL State” option.
• Now, click the “OK” button. This erases the cache data and reboots the SSL settings. This enables IDP to reestablish a safe connection to Intuit servers.

4. Include Intuit Domains in Reliable Websites

Including QuickBooks domains and Intuit to the list of Trusted websites enables to establish safe communication. This connection is established between IDP and QuickBooks Desktop.

Here are the steps to erase browser limitations that give rise to issue 2277:

• Start Internet Explorer.
• Now, click the “Tools” menu.
• Head to the “Security” tab and erase the checkbox for “Enable Protected Mode“.
• Select the “Trusted Sites” tab and then click the “Sites” option.
• Erase the checkbox “Require server verification (https:)” for all sites in this zone.
• Include the domains and choose the “Close” option:                                                                                                                                                      
  • *.backup.com
  • *.intuit.net
• Click the “Privacy” tab and then open the “Sites” option.
• In the field for “Address of Website,” include the following domains:
  • *.quickbooks.com
  • *.intuit.com
• Click the “OK” button and save the changes. This configuration will guarantee all Intuit services are reliable. In addition, this setup ensures the IDP links with backup servers without any limitation.

5. QuickBooks Desktop Update

Updating QuickBooks Desktop guarantees seamless operation with the updated IDP services. It resolves compatibility issues and helps avoid repeated backup issues.

Here are the steps to update the QuickBooks Desktop:

• Right-click the QuickBooks Desktop icon.
• Now, choose the “Run as Administrator” option.
• Head to the “Help” menu.
• Now, click the “Update QuickBooks Desktop” icon.
• Choose the “Mark All” option in the “Options” tab.
• Next, click the “Save” button.
• In the “Update Now” tab, select the “Reset Updates” option.
• Now, click the “Get Updates“.
• Allow for the procedure to complete.
• Now, close QuickBooks and then reopen it.
• When notified, click the “Yes” button to download the updates.
• Once the installation is over, start a new backup using IDP to verify the issue is fixed.

6. Fix the QuickBooks Desktop Program

Fixing QuickBooks Desktop resolves unavailable or damaged files that disrupt the IDP. Here are the steps to repair the QuickBooks Desktop Program:

• Click the “Start” menu and choose the “Control Panel” option.
• Click the “Programs and Features” option.
• Locate and choose the option “QuickBooks Desktop” from the list.
• Click the option “Uninstall/Change“.
• Now, select the “Repair” option.
• Complete the steps displayed to fix the repair.
• Reboot the system after the procedure.
• Open QuickBooks Desktop and begin a new backup via the IDP. This fix recovers essential components and guarantees a robust connection between IDP and QuickBooks.

7. Access the QuickBooks File Doctor Tool

The QuickBooks File Doctor tool identifies and fixes company file errors that disrupt the IDP backup process. It maintains data integrity and ensures a correct link between the backup and QuickBooks Desktop.

Here are the steps to access the QuickBooks File Doctor Tool:

• From the official Intuit website, download the latest version (1.6.0.8) of QuickBooks Tool Hub.
• Once the tool is installed, open it from the Start or Desktop menu.
• Head to the “Company File Issues” tab.
• Choose the option “Run QuickBooks File Doctor” to begin the scan and fix process.
• Fix the repair and run QuickBooks Desktop. Allow the tool to complete scanning identified file errors/resolve.

Once all the solutions mentioned in this guide are implemented, IDP will back up without issues. In case the issue persists, get in touch with professional experts for enhanced troubleshooting and resolution.

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