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The functioning of QuickBooks software and banks is closely connected. With the help of this connection, users of QuickBooks software access transaction details from their end to remain updated. This way, it becomes easier for them to keep track of all financial exchanges that occur in their organization from time to time.
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However, there are times when the system is unable to detect this connection between the software and the bank, causing QuickBooks Error OLSU 1013.
In today’s article, we will talk all about the error QuickBooks Error OLSU 1013.
What is QuickBooks Error OLSU 1013?
QuickBooks Error OLSU 1013 is a connectivity issue that users normally face while opting for online banking and setting it up onto their system. When this error occurs, it does not allow users to update their account information or retrieve any transaction detail to track the financial status of their customers, vendors, or the company as a whole.
Before you conclude a reason behind not being able to establish a connection, it is recommended that you ensure the process of setting up the connection has been followed correctly.
The error message that appears on the user screen in this case states that the username/password combination is invalid and the bank wants the user to restore the connection.
What Are The Causes of QuickBooks Error OLSU 1013?
There are many reasons that cause QuickBooks Error OLSU 1013. Here is a list of factors that trigger the error:
- Outdated QuickBooks Desktop Version.
- Internet or other connectivity issues.
- Unresponsive servers due to ongoing updates or maintenance.
- Outdated Banking or Financial Institution Directory.
- Express mode or Side by side mode is not being used.
- Login credentials entered are incorrect.
- Internet Explorer configuration doesn’t support the connection.
- Some issues at the bank’s side.
- Corrupt or damaged bank accounts managed in the company file.
- Denial of the users to acknowledge notification alert received regarding online banking.
What are the Symptoms that Indicate QuickBooks Error OLSU 1013?
The signs that signify the occurrence of this error include the failure to:
- Login to the online banking account
- Update banking and transaction details
- Retrieve transaction details
Things to Consider Before opting for a Solution for QuickBooks Error OLSU 1013
There are certain rules that make QuickBooks work, and hence for every user, like you, it is important to look at the guidelines for setting up an online account and establishing a connection between the bank and their system. If those rules are not accurately followed, it could also be the reason behind not being able to update transaction details in the software.
Thus, before jumping on to the solution, check the following to ensure meeting them and if the issue persists, move on to the solutions discussed further in this article. Some of these points to consider are as follows:
- Ensure Update QuickBooks Desktop with latest version.
- Guarantee a stable Internet connection.
- Check if the credentials you are entering are correct.
- Ensure updating Internet Explorer and set the same as your default browser.
- Make sure you have enabled Single user mode for using QuickBooks.
Once you have checked the above things and you know that the guidelines have been properly followed, the next step is to ensure a few things before you move to the solution steps. Some of these points include:
- Having a backup prepared for your company file.
- Matching pending downloads.
- Enabling classic mode to Review Bank Feeds while this error persists.
How to Solve QuickBooks Error OLSU 1013?
Now, when you know the causes, signs, and things to check beforehand, it’s time to take a look at the solutions that our technical experts have to offer you. Based on the suspected cause, you can choose the best-suited solution for your QuickBooks Error OLSU 1013.
Let us have a look at the list of solutions available to deal with this error in QuickBooks:
Solution 1: Enable Express/ Side by Side Mode
- Go to the QuickBooks Desktop window
- Click on the Edit tab
- Select Preferences
- Go to the side menu to go through the Checking Option
- Choose the same to get the Bank Feed screen
- Click on the Company Preferences tab
- Enable the Express mode
- Click OK
- Reopen QuickBooks
If the error persists, opt for the next solution.
Solution 2: Update Financial Institution Directory
- Go to the QuickBooks Desktop window.
- Click on the Banking tab.
- On the dropdown list, choose Bank Feeds.
- Choose Bank Feeds Center.
- Click on the Sync all for this bank option.
- Wait for the request to process.
If the Above Steps Don’t Work, You can Update the FIDIR Manually. The steps are as follows:
- Right-click the Windows icon.
- Select File Explorer and a new window opens.
- Check where the right version of the directory is.
- Copy the content there.
- Click on the Files folder.
- Look for fidir.txt.
- Open the file and then paste the copied content there.
- Click the File tab and then choose Save. This will process the changes made.
- Go to QuickBooks and see if the issue has been resolved.
If the error persists, opt for the next solution.
Solution 3: Set Default Account Settings
- Login as administrator to the company file.
- Click on the Edit tab.
- Select Preferences.
- Click on the tab named Checking.
- Choose My Preferences.
- Click on Default (Choose the same for items listed there).
- Click OK.
- Login to the online banking account now.
If the error persists, opt for the next solution.
Solution 4: Rectify Internet Explorer Settings
- Open Internet Explorer.
- Tap on the Tools icon.
- Select Internet Options from the available dropdown.
- Tap the Advanced tab.
- Check the options in the Security portion.
- Tick the checkbox for TLS 1.2.
- Click OK.
- Reboot the system.
- Open QuickBooks again.
If the error persists, you can connect with our Dancing Numbers experts for guidance.
Though the steps to be followed to resolve the issue are clearly stated. There might be times when you are unable to execute things in a proper way.
They know every detail about QuickBooks, its errors, and its solutions. As soon as you tell them about the error, they can tell you the most probable cause of it. Accordingly, they would handle the same for you.
You can connect with them over connect whereby they will give you instructions to follow to ensure the issues are resolved. In situations where users are unable to follow the instruction due to some reason, they access their systems remotely to handle the issue from the user’s end.
Looking for a professional expert to get the right assistance for your problems? Here, we have a team of professional and experienced team members to fix your technical, functional, data transfer, installation, update, upgrade, or data migrations errors. We are here at Dancing Numbers available to assist you with all your queries. To fix these queries you can get in touch with us via a toll-free number
+1-800-596-0806 or chat with experts.
Frequently Asked Questions (Faqs)
How do I Fix Inactive Bank Feeds in QuickBooks Desktop during Error OLSU 1013?
The steps for fixing (turning off) inactive bank feeds in QuickBooks Desktop before you re-establish online banking are as follows:
• Navigate to Chart of Accounts
• Right-click the account in question
• Click on Edit Account
• Choose the account name and copy it
• Put in an asterisk (*) towards the end of the account name
• Choose the Bank Feeds Settings option
• Click on Deactivate All Online Services
• Click on OK
• Click on Save & Close
How do I Reactivate/Reconnect QuickBooks with an Online Bank Account using Chart of Accounts?
The steps to be followed to reactivate the account into the Chart of Accounts are:
• Launch QuickBooks
• Go to the Company tab
• Select Chart of Accounts
• Click on the Accounting option
• Choose the Gear icon (You will find it above the column names Action)
• Select Include Inactive
• Click on Make Active
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