How to Fix QuickBooks Error 6000, 308?

QuickBooks uses the company file created during the initial setup. Any issues or corruption in this file can lead to QuickBooks error 6000, 308. When this issue arises, QuickBooks slows down, crashes, does not open, or becomes unresponsive. This exposes the company data to unwanted risks.

Error 6000, 308 is related to the 6000 series error. Such errors arise when users attempt to open, recover, or take a backup of the company file (.QBW). With the occurrence of this error, QuickBooks fails to use the company file. Leaving this error unresolved can give rise to data loss. Hence, fixing it quickly is crucial to prevent business disruption.

In this guide, complete information on QuickBooks error 6000, 308 has been shared. This guide provides an overview of the causes, symptoms, and troubleshooting steps to resolve this company file error effectively.

Explain the QuickBooks Error 6000, 308, and Why it Occurs

QuickBooks error 6000, 308 arises when users open or access a company file. Due to this 6000- error series, QuickBooks often crashes, slows down, or freezes. Even though the application screen is open, the performance may slow down.

Typically, error 6000, 308 arises due to conflicts with security settings or file access. Here is the list of the common reasons that trigger the error 6000, 308:

• Corrupted or Damaged Company File

A damaged .QBW file or corrupted .TLG and .ND support files can create issues. It can restrict QuickBooks from accessing the company data.

• Wrong Folder Permissions

Folders without complete access stop QuickBooks from opening company files.

• Problems with Network Setup in Multi-User Mode

Incorrect hosting configuration in the QuickBooks Database Server Manager results in error 6000, 308. This is common during multi-user mode access.

• Security Software or a Firewall Restricting QuickBooks

Security software or firewall settings can prevent QuickBooks from using key files or resources.

• Company File Path Exceeds Limit

Saving the company file in a long, deep path stops QuickBooks from accessing it accurately.

Signs and Symptoms for QuickBooks Error 6000, 308

QuickBooks error 6000, 308 is a company file error that can be identified by certain symptoms. Here is the list of the indicators for QuickBooks error 6000, 308:

• While reading a company file, the software crashes.
• File access limitations are confirmed by a pop-up notification.
• QuickBooks shows the error code 6000, 308.
• QuickBooks displays error code 6000, 308.
• The software crashes when opening a company file.
• QuickBooks becomes slow or unresponsive.
• A pop-up message indicates file access restrictions.
• The .QBW file cannot be accessed locally or on a network.

How to Troubleshoot QuickBooks Error Code 6000, 308?

Resolving QuickBooks error 6000, 308 includes fixing issues related to the company file, Firewall, system settings, etc. Here are the troubleshooting steps to classify and resolve the primary cause of the issue:

1. Get the Latest QuickBooks Version

Updating QuickBooks resolves configuration problems that give rise to company file issues. Here are the steps to update the QuickBooks application:

• Head to the “Help” menu and choose the option “Update QuickBooks Desktop“.
• Navigate to the “Update Now” tab.
• Select the “Reset Update” option.
• Choose the “Get Updates” option.
• Shut down QuickBooks once the update is done.
• Open QuickBooks again and choose the “Yes” option when notified.
• Complete the on-screen guidelines to complete the installation.

2. Review the Company File Name

The company file name should not include spaces or special characters before the .QBW file extension. Here are the steps to check the company file name:

• Click the folder where the company file is saved.
• Find the file that has the .QBW extension and the company name.
• Choose the file, right-click it, and choose the “Rename” option.
• Erase any spaces or special characters prior to .QBW.
• Save the changes made.

3. Run the QuickBooks File Doctor Tool

QuickBooks File Doctor automatically checks and fixes company file issues. Here are the steps to start the QuickBooks File Doctor:

• Click the “QuickBooks Tool Hub” option.
• In case it is not installed, head to the official website of Intuit to download it.
• Choose the “Company File Issues” tab.
• Click the “QuickBooks File Doctor” option.
• Navigate and choose the company file.
• Add the “Continue” button.
• Add the QuickBooks admin password.
• Let the tool finish the scan and repair.

4. Change the Name of the .ND and .TLG Files

Changing the name of the .ND and .TLG files erase setup issues that lead to error 6000, 308. QuickBooks automatically regenerates these files. Here are the steps to rename the QuickBooks configuration files:

• Click the folder that has the company file.
• Find the .QBW file.
• Locate the .ND and .TLG files that share the same name.
• Select every file and right-click.
• Now, choose the “Rename” option.
• Include .OLD at the end of every file name.
• Exit File Explorer and open QuickBooks again.

5. Choose the Company File and Save in the System

Saving company files on the same system erases storage or path issues. Here are the steps to select the company file name and save it in the system:

• On the desktop, add a new folder.
• Click the folder that has the present company file.
• Select the company file and choose the “Copy” option.
• Now, add the file in the new folder created on the desktop.
• Click the “Ctrl” key and run QuickBooks. Wait for the “No Company Open” screen to appear.
• Choose the option “Open or Restore an Existing Company“.
• Now, click the “Open a Company File” option and click the “Next” button.
• Head to the new folder and choose the selected file.

6. Modify the Company File Location

Shifting the file fixes access and path issues. Here are the steps to move the company file location:

1. Copy on the Same System

• Start the company file folder.
• Now, right-click and choose the “New Folder” option.
• Change the name to “New Location“.
• Move a copy of the company file to the new folder.

2. Transfer the Company file to a Different System

• Start Windows Explorer on the system.
• Head to the preferred drive to save the new folder.
• Click the “New Folder” option and add a new name to it, “New Location“.
• Transfer the company file from the other system to the new folder.

3. Launch the Company File

• Run the QuickBooks Desktop application.
• In the screen for “No Company Open“, head to the new location.
• Choose the company file and open it.
• Check that the QuickBooks application opens without the company file error 6000, 308.

7. Run the QuickBooks Database Server Manager

The QuickBooks Database Server Manager resolves sharing problems in a multi-user setup. Such issues arise when the company file is on a different system.

Here are the steps to run the QuickBooks Database Server Manager:

• Start the “QuickBooks Tool Hub“.
• Click the Tool Hub and choose the option “Network Issues“.
• Click the option “QuickBooks Database Server Manager“.
• Head to the company file folder and begin the scan.
• Open the QuickBooks application again once the scan is done. Once the application is open, check if the issue persists.

8. Access a Sample Company File

Using a sample company file helps to classify, in case the error is with QuickBooks or the company file. Here are the steps to use a sample company file:

• In the “No Company Open” screen, choose the “Open a Sample File” option.
• Now select any file.
• In case the sample file opens, the company file is the issue.
• In case the sample file does not open, the QuickBooks installation is corrupted. Hence, the installation needs to be fixed.

How to Prevent the Occurrence of Error 6000, 308 in the Future?

Preventing the occurrence of error 6000, 308 helps to save the company’s data. In addition, it ensures that the QuickBooks application is working seamlessly. Furthermore, it minimizes downtime and helps prevent expensive resolutions:

Here are the preventive measures to take to avoid the error 6000, 308:

• Do not host company files on various workstations at the same time.
• To avoid data loss, take a backup of the company files regularly.
• Update Windows and QuickBooks daily.
• Ensure the firewall and antivirus are updated to enable QuickBooks services.
• Limit access to company file folders.

In this guide, complete information on QuickBooks Error 6000, 308 has been shared. From the causes to the effective troubleshooting steps, this guide includes all.

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