How to Fix QuickBooks Desktop Error 12157 – (Payroll Update Failed)?

QuickBooks Desktop Error 12157 is a common issue that arises when updating QuickBooks Desktop, particularly during payroll updates. Error 12157 occurs due to connectivity problems, incorrect system time and date, firewall or security settings, or corrupted QuickBooks files. It is part of a 12xxx error series that often interferes with the update process, preventing the software from accessing the necessary files to complete updates. 

To fix this error, first ensure system time is correct, firewall settings are appropriately configured, and no duplicate QuickBooks applications are installed can prevent this error. Early detection and addressing these prerequisites will help users resolve the issue promptly, avoiding disruptions in their accounting workflow. Check these 10 solutions to fix QuickBooks Error Code 12157 and start using the software effortlessly.

Solution 1: Adjust Date and Time Settings

Ensuring the correct date and time resolves syncing issues, preventing QuickBooks from failing to access required update files. Mentioned below are the steps to fix QuickBooks Error Code 12157 by adjusting Date and Time Settings:

1. Click on the clock at the bottom-right corner of your screen.
2. Right-click and select Adjust Date/Time.
3. Set the correct date and time, then click OK.
4. Restart QuickBooks to see if the error persists.

Solution 2: Reset Internet Explorer Settings

Restoring default settings in Internet Explorer helps eliminate conflicts that may disrupt QuickBooks updates and improve connectivity. Follow the steps given below:

1. Close QuickBooks and end any processes using Task Manager (Ctrl + Shift + Esc).
2. Open Internet Explorer and go to Tools > Internet Options.
3. Select Advanced tab > Restore Advanced Settings.
4. Restart QuickBooks and attempt to update again.

Solution 3: Modify Firewall and Security Settings:

Allowing QuickBooks through the firewall ensures that necessary files can be accessed, preventing the error from occurring during updates. Follow these steps:

1. Open your firewall settings and allow QuickBooks to access the internet through port 10172.
2. Make sure the firewall permits QBDBMgrN.exe, QBW32.exe, and FileManagement.exe.
3. Add these processes to the firewall exception list.
4. Try updating QuickBooks to check if the error resolves.

It is recommended that you include QuickBooks in the list of firewall exceptions in the following solution. Error 12157 may occur in situations where the firewall or internet security settings are misconfigured. Additionally, confirm that ports 80 and 443 are open. Access to the following files is required in such a scenario.

QBW32.exe	FileMovementExe.exe
FileManagement.exe	QBCFMonitorService.exe
IntuitSyncManager.exe	QBDBMgrN.exe
QBDBMgr.exe	QBLaunch.exe
QBServerUtilityMgr.exe	Dbmlsync.exe
QuickBooksMessaging.exe	QBGDSPlugin.exe
DBManagerExe.exe	AutoBackupExe.exe

Solution 4: Restore System from Backup

Restoring your system from a backup can undo changes causing the error, ensuring your QuickBooks operates correctly again. Mentioned below are the steps to fix Error 12157 by restoring the system from backup:

1. Log in to your system as an administrator.
2. Click on Start menu > All Program > Accessories > System Tools.
3. Choose System Restore, and then click on the latest restore point.
4. Confirm the actions and restart your computer.
5. Try updating QuickBooks again.

Solution 5: Adjust Internet Settings

Using the system’s default internet settings helps QuickBooks communicate effectively, avoiding network-related errors that block updates. Check out these steps to fix this error.

1. Open QuickBooks and go to the Help menu.
2. Select Internet Connection Setup and choose Use the System’s Internet Settings.
3. Click Next, go to Advanced Settings, and select Restore Default Settings.
4. Restart your computer after applying the changes and try the update.

Solution 6: Disable User Account Control (UAC)

Disabling UAC prevents unnecessary permission prompts, ensuring QuickBooks has the access it needs to complete the update. Check out these steps to fix the QB Error 12157.

1. Press Windows + R to open the Run window.
2. Type Control Panel and press Enter.
3. Go to System and Security > Security Maintenance.
4. Select User Accounts, then click Change User Account Control Settings.
5. Set it to Never Notify and click OK.
6. Restart your computer and check if the error disappears.

Solution 7: Remove Duplicate QuickBooks Applications

Removing duplicate QuickBooks installations avoids conflicts, ensuring the software runs smoothly and updates without interruptions. Follow these steps to fix QuickBooks Desktop Error 12157 by removing the duplicate QBDT application.

1. Open the Control Panel via the Start menu or Run window.
2. Go to Programs and Features and find any duplicate QuickBooks installations.
3. Select the duplicate version and click Uninstall.
4. Restart your system and try updating QuickBooks again.

Solution 8: Reset QuickBooks Updates

Resetting QuickBooks updates clears potential errors in the update process, allowing you to download and install the latest version. Here are the steps to reset QuickBooks Desktop and fix Error 12157:

1. Right-click the QuickBooks Desktop icon and select Run as Administrator.
2. Go to the Help menu and click on Update QuickBooks Desktop.
3. Check the necessary options for updates, then click Reset Updates.
4. After completing the reset, try downloading the latest updates.

Method 9: Verify the Internet Connection Settings

This method ensures QuickBooks has a stable connection for updates. A secure connection prevents update errors. Follow these steps:

1. Test the internet connection by opening the Chase banking webpage.
2. In case the page doesn’t load, contact your Internet Service Provider (ISP).
3. In case the page loads, proceed with the following steps:
   • Open QuickBooks and select the Help menu.
   • Choose Internet Connection Setup.
   • Select Use my computer’s internet connection settings and click Next.
   • Choose Advanced Connection Settings.
   • In the Advanced tab, click Restore Advanced Settings.
   • Click OK, then Done.
   • Now, update QuickBooks Desktop.

Method 10: Restore Advanced Settings

Restoring advanced settings can fix connection issues affecting QuickBooks updates, ensuring smooth operation. Mentioned below are the steps to restore advanced settings to fix QuickBooks Error 12157:

1. Close QuickBooks Desktop.
2. Open Internet Explorer.
3. Click the Tools tab at the top-right and select Internet Options.
4. Go to the Advanced tab.
5. Select Restore Advanced Settings.
6. Close the window to apply the changes.

What are the Prerequisites to Fix QuickBooks Desktop Error 12157?

Here are the guidelines that you must follow prior to fixing QuickBooks Desktop Error Code 12157

• Ensure that your system date and time are set accurately, as discrepancies can cause error 12157.
• Modify firewall or internet security settings to allow QuickBooks to connect to its server.
• A reliable internet connection is essential for downloading updates without disruptions.
• Remove any duplicate QuickBooks installations to prevent conflicts during updates.
• Ensure that you have sufficient administrative privileges to make changes and install updates.

How to Identify QuickBooks Desktop Error 12157?

You can identify QuickBooks Error Code 12157 if you encounter any of the below-mentioned signs:

• The error typically appears when QuickBooks fails to download or install the latest updates.
• A pop-up displaying error code 12157 indicates connectivity or configuration issues.
• Your system may experience lag or unresponsiveness when the error occurs.
• QuickBooks and other applications may freeze or crash, signaling an underlying issue.
• In case payroll tax tables fail to update, this is often associated with the 12157 error.

How to Prevent QuickBooks Error 12157?

To make sure you do not face this error, follow the preventive tips given below:

• Keep QuickBooks up-to-date to avoid compatibility and connectivity issues.
• Ensure the system date, time, and time zone are set correctly to prevent errors.
• Allow QuickBooks through your firewall to prevent blockages during updates.
• Uninstall any extra versions of QuickBooks to prevent conflicting processes.
• Ensure that your internet connection is stable and not interrupted by other applications.

When Should You Seek Professional Help for QuickBooks Desktop Error 12157?

In case you’ve tried multiple troubleshooting steps and QuickBooks error 12157 persists, it might be time to seek professional help. There maybe a deeper problem if the issue continues to interrupt your updates or affects your workflow despite adjusting settings like date, time, or firewall. Additionally, if you’re unable to fix the error on your own or feel unsure about the steps, contacting QuickBooks support experts can save you time and ensure the issue is resolved correctly.