In QuickBooks my account lets you manage your company all the purchases, subscriptions, contacts, payment and billing information, and the service Request. For security reasons your account in QuickBooks, you need to create your login ID and password. The same login you need to manage your payroll service information in QuickBooks.

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Only the authorized user can log in to the account and can perform their job. Non authentic person can’t do this.

Authorized users are the users who are authorized to access your company accounts, and details and they will represent your company while dealing with Intuit.

If you are an authorized person, you can perform various jobs like invite the user, remove the user, re-invite the user, etc.

Sometimes you are not able to log in to your account due to following reasons, the following reasons are like:

You Forget Your Login ID.
You Forget Your Password.
You need a Confirmation Code.
You Don’t Have an Intuit Login.
You are not able to Determine if You already have an Account or not.
Is Your Login ID is Same as QuickBooks Software Login?

In this article:

Steps to Recover Your Intuit QuickBooks Account When You Can’t Sign In

Follow the below-mentioned steps to Recover your Account When you Can’t Sign in to QuickBooks Online Payroll.

1. Forget User ID and Password

Select forget user ID and password from the sign-in page.
Now you have to enter your email ID or contact no. to get the link or security code by Intuits.
Select continue.
Now follow the on-screen instructions to get the security code in your mail (if you have given your mail ID in the above section).
Otherwise check your phone for OTP from Intuit, to sign up with the new password.

2. You have Changed Your User ID, Email, Password and other info

In order to make changes to your account from your Intuit account manager is more efficient the other way, so in order to make changes follow the following steps:

A. From QuickBooks Online

Sign in to QuickBooks online with the help of your ID and Password.
Just next to the Setting, there is your profile icon.
Select the option to manage your Intuit account from the options. Intuit account manager window will open.
Now select Sign in and Security Menu from the options.
Now click on the Email ID, User ID, and Password sections.
Make the changes which you want according to your wish.
Once you are done hit on save button to save all the changes you have done.

B. From QuickBooks Online Accountant

In this you have to use Intuit account manager in order to edit your profile as your own requirement. In this you can edit without any log-in. Now, let’s follow the following steps in order to edit in Intuit account manager.

By using your sign-in info on your QuickBooks you can login into Intuit Manager.
Now select the sign-in and security menu.
Now select the user ID, Email Address, or Password in the given Section.
Now edit all the details as per your requirement.
When you are done with the changes, click on the save tab to save the changes you made.

C. From Intuit Account Manager

First, you have to sign in to the Intuit Account Manager.
Now you have to use the sign info of your QuickBooks.
Now you have to select the sign-in and security menu.
Now in this section select user ID, Email Address, Password, or phone number.
Make all the changes you want to make.
Once you are done with changes click on the Save button and save all the changes you have done.

3. Recover Your User ID and Password

Open the QuickBooks sign-in page.
Select the sign in a different way option.
If you can access your account this way just click on fill out an email change request.
Once your email ID changes then you can create a new password with your original ID.
Thus you recover your mail ID and Password.

4. If You are not able to Get Messages at Phone and Email

In case your email address and phone number is not working or not in use then you can send a request to our account protection team in order to recover your amount.

Following are the steps for recovering your email address and phone number:

The first thing you must have is to take a high-quality photo or scan of your ID Proof like a license, passport, or any other government-issued ID.
For the ID proof, you can also notarize the document with your name and address.
Now you have to fill out the form with your information and upload your ID proof and documents.
Now you have to wait for some time and look for the no-response@intuit.com mail. They will send you the link and steps to be followed to recover your password.
If your request is approved then you can easily reset your password.

5. Reset User ID

In case you forget your user ID then you can reset it by performing the following steps:

Intuit Payroll for Accountant Online:

Click on Forget user ID or I can’t access my account option.
Then there is a field to be filled in with your phone number or your email ID.
Once you enter your email ID you will get recovery mail in your mail.
Just click on the link that is present in the recovery mail. By that link reset user ID page will open.
Now you have to select or add a new user ID for your account.

QuickBooks Online Payroll

Now you have to select that I forgot my user ID and Password.
Now you have to enter your working mobile no. and email address on which Intuit will send the reset code to you.
After entering your email address, you will receive recovery mail.
Now reset the password with the given link.

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Frequently Asked Questions

How Can I Recover My Inactive Account in QuickBooks Online?

Follow the following steps to recover your inactive account in QuickBooks Online:

Select Chart of Accounts in your QuickBooks Account.
Now click on the gear icon.
Now select include inactive from the options.
Now you have to look for the inactive account.
Click on the inactive account to make it active.
In last click on ok to save the changes you have done.

How can I Undelete an Account in QuickBooks?

To recover your deleted account, you have to follow the following steps:

On the top right of the screen, you can see the “cog” icon.
Click on that cog icon on the screen.
Now select the Chart of Accounts from the options.
Now tick the checkbox In front of the inactive option.
Once you delete your account then the deleted account name will be shown in the list with the deleted title at the end of the name.
Now uncheck the inactive checkbox and click on the save button.
The save button will help you to save the changes that you made.