How to Delete an Invoice in QuickBooks Online?

Published Date: July 23, 2024   Updated Date: January 23, 2025

Invoices play a crucial role in business operations, tracking payments or receivables from customers. QuickBooks Online users often need to modify or remove invoices due to various circumstances. This guide provides comprehensive instructions on delete an invoice in QuickBooks Online, along with best practices and frequently asked questions.

Invoices in QuickBooks serve as a record of amounts owed by customers and their respective due dates. They typically include:

  • Description of products or services provided
  • Cost breakdown
  • Applicable discounts
  • Payment due date

Reasons for Delete Invoice

Several scenarios may necessitate the deletion of an invoice:

  • Incorrect invoice issued to a client
  • Erroneous amount entered in QuickBooks
  • Duplicate invoice creation
  • Canceled orders or services
  • Significant changes required to an existing invoice

How to Delete an Invoice in QuickBooks Online

Follow these steps to delete an invoice in QuickBooks Online and using the QuickBooks Online Mobile App:

  • Log in to your QuickBooks Online account.
  • Navigate to the left menu and click on “Sales.
  • Select the “Invoices” tab.
  • Locate and select the invoice you wish to delete.
  • In the “Action” column, click the drop-down arrow.
  • Choose “Delete” from the options.
  • Confirm the deletion by clicking “Yes” in the prompt.
Note: This action is irreversible. Ensure you have a backup or are certain about deleting the invoice.

Delete an Invoice Payment Using the QuickBooks Online Mobile App

If you need to delete an invoice payment using the QuickBooks Online mobile app, follow these steps based on your device type:

On an iPhone:

Here are the steps that you must follow to delete an invoice using the QBO mobile application on an iPhone: 

  • Tap Menu ☰, then select the All tab.
  • Tap Invoice Payments.
  • Choose the payment you want to delete.
  • Tap More Options, then tap Delete.

On an iPad:

Follow the easy step-by-step guide given for iPad users to delete an invoice payment using the mobile application of QuickBooks Online: 

  • Tap Menu ☰, then go to Sales.
  • Tap the dropdown arrow in the filter options and select Invoice Payments.
  • Choose the payment you want to delete.
  • Tap More Options ⋮, then tap Delete.

On an Android device:

Android users can refer to the steps below to know how to successfully delete an invoice payment record in the mobile application of QuickBooks Online.

  • Tap Menu ☰, then select the All tab.
  • Tap Invoice Payments.
  • Choose the payment you want to delete.
  • Tap the Ellipses ⋮.
  • Tap Delete
  • To confirm, tap Delete again.

QuickBooks Online’s invoice management features allow users to maintain accurate financial records. Whether deleting or voiding invoices, users should carefully consider the implications and follow best practices to ensure data integrity and compliance with accounting standards.

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Frequently Asked Questions

What is the Process for Entering a Vendor Credit in QuickBooks Online?

1. Select “Pay Bills” from the Vendors menu.
2. Check the deposit that matches the vendor check amount.
3. Select “Set Credits” to apply the bill credit you’ve created.
4. Click “Done.
5. Select “Pay Bill Selected.
6. Click “Done” again to finalize the process.

What is the process of deleting an Invoice in the QuickBooks Online mobile application?

The process of deleting an invoice in the QBO mobile application is similar to one another for Android, iPad, and iPhone users. You will first have to go to the Menu dropdown and then click on All tabs. After this, you must click on Invoice Payments, and select the invoice payment that you wish to delete. Lastly, click on the ellipses (3 vertical dots icon), click on Delete, and confirm your actions by hitting the delete button again.

What is the difference between deleting and voiding an invoice in QuickBooks Online?

Many differences lie between deleting and voiding an invoice in QBO. For example, if you are deleting an invoice and it has been completely removed without leaving any records. This is also an ideal thing to do for invoices that haven’t been sent to customers. On the other hand, voiding an invoice helps in clearing the amount but retains other details. You can prefer voiding the invoice whenever you think that there’s a need to track changes for auditing purposes.

When should I delete an invoice instead of voiding it?

You should delete an invoice in QuickBooks Online instead of voiding it if it has been created by mistake. You can also do the same action if it contains incorrect information, or the information is being repeated in the invoice that hasn’t been sent to the customer. Deleting is ideal when you want to completely remove the record from your system without leaving any trace.

Can deleting an invoice in QuickBooks Online affect financial reports?

Yes, deleting an invoice in QuickBooks Online can impact various financial reports such as Accounts Receivable, Sales Reports, and Customer-specific Reports. For example, deleted invoices will no longer appear in the Accounts Receivable reports. This will somewhere also alter your revenue figures when the balance sheet is generated. Therefore, it is very important to review these impacts before proceeding with the deletion.

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