Fix QuickBooks Not Seeing Mapped Drives Problem

One of the greatest methods for gaining network access to QuickBooks files on a different server, system, or drive is […]

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One of the greatest methods for gaining network access to QuickBooks files on a different server, system, or drive is to map the drive. In any event, there’s no need to be concerned if QuickBooks does not display mapped drives. All potential fixes for the QuickBooks not seeing mapped disks issue are included in the guide, along with essential advice.

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It is important that you pay attention to a few locations when the user might be directed to a shared folder. The user may go to the C: disk without any issues if the client on PC2 has transferred it to the PC, but not its subfolders. The Company Files folder must be right-clicked. If the Mapped network drive option is not visible, the user must navigate upward to locate the folder at a higher priority level. Checking with the mapped drive’s cloud administrator is suggested if the user is utilizing QuickBooks hosting.

Accessing the record from the information document’s disk is advised if the company file is open on a comparable computer that is being used to run QuickBooks.

Important Points that You should Always Remember

You should be aware that you can only direct a specific shared folder. In case the client on PC 2 shared the C: drive with the PC, you can easily direct that particular C: disc, just make sure there are no subfolders. Additionally, you would need to right-click the company file folder. If you are unable to see the mapped network drive option, you would then need to scroll upward and look into the higher-level folders for the mapping option. If you use QuickBooks Hosting, you should check with the cloud admin about any problems or issues with the mapped drive.

In this case, you can create a new network drive mapping and access the company file on a PC that is comparable to the one you have been using for QuickBooks. You should think about opening the file from the drive that contains the information paper. Investigate the appropriate document place to open the business record that you have planned while assigning the free drive space, as well.

Way of Fixing Unable to View Mapped Drives in QuickBooks Desktop

You can use any of the solutions to determine the system requirements and implement them accordingly. To effectively address QuickBooks Not Seeing Mapped Drives, the user can attempt to follow the procedures listed below.

Method 1: By Turning on Network Discovery, You may see the Mapping Drives

  • Get the Settings Menu Open. Enter Settings into the search bar. From the list of search results, select Settings.
  • Get to the Sharing Preferences. Find the Sharing option in the Settings menu and click on it.
  • Select Private Network. Select the Private Network area by looking for it.
  • Activate Network Exploration. Make sure that Turn on Network Discovery is chosen.
  • Turn on Automatic Configuration. Make sure that Automatic setup is also checked off.
  • Save the Modifications. Press the Save Changes button to make the adjusted network settings effective.
  • Finalize the Procedure. Clicking Next or according to any further on-screen directions will complete the setting.

Method 2: Mapping a Network Disk in Windows might help You Fix this Problem.

It is possible to map network drives, however in each window,

Starting with Windows 7 users, Take the Actions listed below.

  • Launch the File Explorer. Using the keyboard’s Windows key, choose Computer from the list that displays.
  • Get to the Tools Menu. Click the Tools menu item located in the File Explorer window’s menu bar.
  • Select Map Network Drive. Choose Map Network Drive from the drop-down option.
  • Set the Network Drive Up. It will open in a new window. Select a drive letter from the drop-down menu by clicking the box next to Drive.
  • Go to the Network Location by Browsing. After selecting the Browse option, proceed to the network location where your QuickBooks files are kept. If the UNC path is not functioning, an alternative is to input the server IP address.
  • Finish off the Mapping Process. After choosing the network location, press the Finish button.
  • To Access the Just Installed Network Drive. You may now use File Explorer or other apps to access the network disk because it has been mapped.

Note: One way to conveniently access and interact with files saved on a network location as if they were stored on your local computer is to map a network drive.

For Windows 8 and Windows 10 Users

  • Launch the File Explorer. Open your system’s search bar and enter File Explorer. From the search results, select File Explorer or This PC.
  • Open the Network menu. Find and right-click Network in the left-hand panel of the File Explorer window.
  • Select Map Network Drive. Choose Map Network Drive from the context menu.
  • Set the Network Drive up. Select a drive letter from the dropdown menu by clicking the box next to Drive in the Map Network Drive window.
  • Choose Where the Network is Located. To access the network location where your QuickBooks file is kept, click the Browse option.
  • Finish off the Mapping Process. Click OK and then Finish once you’ve chosen the network location.
  • Use the Mapped Disk to Get into QuickBooks. Try now to launch QuickBooks and open your file by navigating to the recently mapped disk.

Note: For convenient access and file management, you may map a network drive and create a shortcut to a network location. You will be able to access the network location directly thanks to the mapped drive’s appearance on your system as a distinct drive letter.

Method 3: Autonomously Acquiring IP and DNS Addresses will Resolve this Problem

Owing to the results in QuickBooks Not Seeing Mapped Drives, users typically select obtain the IP address and DNS manually. Take the following actions to get the address automatically:

  • Navigate to Settings. From the menu, choose Settings after clicking the Start button.
  • Flip the Control Panel Open. Scroll down to the Control Panel button in the Settings pane.
  • Network Connections Open. Then choose Network and Sharing Center from the Control Panel window after selecting Network and Internet. Proceed to the left-hand side and choose Change adapter settings.
  • Access Ethernet Characteristics. From the context menu, select Properties after performing a right-click on the Ethernet connection.
  • Accessible Networking Properties. Select the Networking tab from the Ethernet Properties window.
  • Set Up IPv4 Properties. Find Internet Protocol Version 4 (TCP/IPv4) and choose it from the list. Uncheck the box next to it if it is already selected.
  • Unlock IPv4 Properties. The IPv4 properties may be accessed by clicking the Properties button.
  • Set up DNS and IP Addresses. The Obtain an IP address automatically and Obtain DNS server address automatically options can be chosen in the IPv4 Properties box.
  • Put the Adjustments into Practice. The IPv4 Properties box will close when you click OK to save the modifications.
  • Shut Every Window: Close any other windows that are open after selecting OK in the Ethernet Properties box.
  • You may arrange your network settings to automatically get an IP address and DNS server address by doing these steps. Your machine may now connect to the network without requiring you to manually input these settings thanks to this.

Method 4: Use of QuickBooks Tools Utilities

To help consumers get the most out of their accounting software and quickly correct issues, Intuit has produced a number of tools throughout the years. An application called QuickBooks Tools Hub provides a range of tools for resolving QuickBooks Not Seeing Mapped Drives problems.

The steps to use the QuickBooks Tool Hub to fix the mapped drive error are as follows.

  • Get QuickBooks Tools Hub Here. Go to the QuickBooks Tools Hub page on the Intuit website and download it.
  • Put in place QuickBooks Tools Hub. After the download is finished, find the file and launch the installation procedure. To install the Tools Hub on your computer, adhere to the provided on-screen instructions.
  • Go to the QuickBooks Tools Hub. Once the installation is finished, use the desktop shortcut that was made during the installation process or the Start menu to access the QuickBooks Tools Hub.
  • Go to Problems with the Program. Choose the Program Issues tab from the menu on the left side of the QuickBooks Tools Hub.
  • Launch My Quick Fix. To start the automated troubleshooting procedure, click the Quick Fix My Program button. With your QuickBooks application, the tool will search for and resolve common problems.
Run Quick Fix My Program from Tool Hub
  • Restart the QuickBooks Tools Hub. Shut off and reopen the QuickBooks Tools Hub.
  • Move on to Installation Issues. This time, choose the Installation Issues tab from the menu on the left.
  • Utilize the QuickBooks Install Diagnostic Tool. The scanning procedure will begin when you click the QuickBooks Install Diagnostic Tool button. The utility will check your computer and application files for problems associated with installation.
  • Restart the Computer. Follow any further instructions the tool may have given you when the scanning procedure is finished. In order to make the modifications take effect and restart your computer.
  • You may diagnose and fix common application and installation issues in QuickBooks by following these instructions and making use of the QuickBooks Tools Hub.

Program Files for errors and System for missing dependencies are the two tools we employed with this utility scan. A minimal resource requirement scan for the accounting software will also be performed on your machine. After resolving the issue, you may use these tools to assist QuickBooks in seeing the mapped disks and resolve the mistake.

Mapped Devices are Not Seen by QuickBooks

This typically occurs after a file name change or relocation. Let us locate the file for your firm.

  • First Solution: By entering the following in the search field, we will access your server computer and look for wildcards in all corporate files:
    • *.qbw (Working Files)
    • *.qbb (Back Up Files)
    • *.qba (Accountants Copy Files)
    • *.qbx (Accountants Transfer Files)
    • *.qby (Accountants Change Files)

After you locate the file, make a note of its position. Next, go to the following solution.

  • Second Solution: Opening a corporate file in.qbw format
    • To open or restore the company, choose it from the File menu.
    • Choose Open Company File, followed by Next.
    • Select the company file.
    • Click on Open File now

Sharing of QuickBooks Files over the Network

In order to allow you enough time to plan for other business needs, QuickBooks helps your company finish all of its accounting tasks. Sharing a QuickBooks company file across a network is an additional option available to you. Your work may be properly handled and dispersed with ease if you do this. Prior to moving forward, users should confirm that they have administrator privileges.

Requirements while using QuickBooks File

If you wish to access your QuickBooks files via the network, bear the following information in mind.

  • Enable File Sharing for the Company. Verify that the QuickBooks Company file folder is correctly shared over the network. This opens the file for access by other systems.
  • Configuring Systems in Multi-User Mode. Set up multi-user mode on any computers that require access to the QuickBooks Company file. For each machine, QuickBooks Desktop must be installed, and each user must have a unique QuickBooks login and password created.
  • Getting on the Server and the Host PC. As well as the host computer hosting the multi-user environment, confirm that you possess the required access rights for both the server holding the Company file and the host machine.
  • Verify the Same Network. Every system that wants to access the QuickBooks Company file has to be linked to the same network. Proper communication and data exchange are ensured by this.
  • Systems that Host and Serve Maps. Connect each client system’s network drive to the server and host systems, respectively. As a result, the client computers may now access the Company file that is stored on the host and server systems.
  • Get Database Manager and QuickBooks Desktop installed. Install both QuickBooks Database Manager and QuickBooks Desktop on the host machine. Multiple users can access and manage the Company file on the host machine thanks to QuickBooks Database Manager.

These instructions will help you set up QuickBooks for multi-user mode correctly, enabling several systems on the same network to view and utilize the QuickBooks Company file at the same time.

Steps for Allowing QuickBooks Company to Share Files over the Network

  • Set up QuickBooks Database Manager on the remote machine.
  • Navigate to and activate the QuickBooks Company File.

Try getting in touch with us or going here for further details if you have any queries or if you’re still having problems transferring QuickBooks files across the network.

Reason Map Drive is not Visible in QuickBooks

Just one specific shared folder can be guided. You can easily navigate that specific C: Drive, but be careful not to navigate sub-folders, as the client on PC 1 has shared the C: Drive with your PC.

If, after performing a right-click on the corporate file folder, you are unable to see the Map Network Drive option, you need scroll up and look into the more important level folders for mapping selection. Users of QuickBooks Hosting should speak with the cloud administrator regarding any concerns they may have with MapDrive.

Then, on a comparable PC that you have been using for QuickBooks and creating a new Mapping Network Drive, your company file is accessible. Instead, you could choose to open the record from the drive of the information document. As you aim to access the firm record while designating the underused drive area, you should investigate the relevant document area.


The aforementioned details should help you determine why QuickBooks isn’t recognizing mapped disks. Contact the QuickBooks professional team at our toll free number, for further information regarding this matter. You may speak with a member of QuickBooks’ expert staff via the LIVE CHAT to have all of your questions answered.

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Frequently Asked Questions

Ques: What does Mapped Drives Vanish?

Ans: If you are running the Shell with ordinary user rights, you won’t be able to access the mapped disks because of Microsoft UAC. In the configuration process, administrator permissions were employed in this instance. The QuickBooks Not Seeing Mapped Drives problem will appear in the program.

Ques: Is Network Sharing Possible with QuickBooks?

Ans: To allow users from other computers to access your corporate data, you may set up a multi-user network. You must modify the settings in Windows, QuickBooks Desktop, and your server throughout the setup process.

Ques: What’s Causing my Shared Disk to Disappear?

Ans: Verify that every PC has Network Discovery turned on. Verify each computer’s ability to share files and printers. Swap After turning off password-protected sharing, test again. As soon as you add users to Share with, make sure you are signing in with the same account.

Ques: How can I use QuickBooks to Locate Mapped Drives?

Ans: One reason QuickBooks does not display mapped disks is because the network discovery is in turned-off status. Thus, before moving on to the next stages, you must turn it on. Select Sharing Options now. Verify that both Turn on Network Discovery and Turn on Automatic Setup of Network-Connected Devices are chosen.

Ques: How can I use QuickBooks to Examine a Network Drive?

Ans: To map a network drive for your company file in QuickBooks, do the following:

  • On your keyboard, hit the Windows key.
  • Go to the search bar and enter This PC.
  • Select Map a network drive from the Computer menu.
  • Select Browse after selecting an unutilized drive letter from the list of alternatives.
  • Locate your QuickBooks company file by navigating to its network location.
  • To finish the mapping process, click OK and then Finish.

Ques: What if You are not Able to See the Mapped Drive?

Ans: If you are not able to see the mapped drive then follow the below points:

  • Begin by opening File Explorer on your computer
  • Then you have to go to the View section.
  • There is a box that should check to complete the step that is in front of the Hidden Items.
  • Once it is done you will realize that all the hidden folders and files will show on the mapped network drive.

Ques: Why do Mapped Network Drives Disappear?

Ans: After a reboot, if your network card is not set up properly then your mapped drive may disconnect. Changing the network card (link and power) options will solve the problem.

Ques: What if Your Shared Drive is not Showing Up?

Ans: Firstly, You have to ensure that Network discovery is enabled on all computers. Then make sure that File and printer sharing is enabled on all computers. Toggle Password-protected sharing should be turned off before retesting. Check that the account you used to add users to Share with is the one you are using to log in.

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