Your Intuit Account gives you access to QuickBooks Online and related Intuit services, where you can manage your company information, subscriptions, billing details, payroll, and other account settings. To protect your financial and business information, Intuit requires you to sign in with your User ID, password, and, when enabled, an additional verification method.
If you can’t sign in to QuickBooks Online or QuickBooks Online Payroll, you can usually recover your account using the phone number or email address associated with your Intuit Account. If you no longer have access to those verification methods, you may need to submit an Intuit Account Recovery Request and provide information or identification to verify your identity.
In this guide, you’ll learn how to recover your Intuit Account, troubleshoot common verification-code and MFA issues, submit an account recovery request when you can’t access your registered phone or email, and update your account security information after you regain access.
Why You Can’t Sign in to Your Intuit Account
You may be unable to sign in to your Intuit Account for several reasons, ranging from forgotten login credentials to problems with your verification method. Common issues include:
- You forgot your Intuit User ID or password.
- You can’t receive the verification code by email or text message.
- You no longer have access to the phone number or email address linked to your account.
- Your multi-factor authentication (MFA) or authenticator method isn’t working.
- You entered an incorrect or expired verification code.
- Your browser, cache, cookies, or extensions are interfering with the sign-in process.
- You reset your password but still can’t sign in.
- You’re trying to access QuickBooks Online with a different Intuit Account than the one associated with your company.
- You signed up using a Google-linked sign-in and are using the wrong Google account.
The right recovery method depends on the problem. If you still have access to your registered email or phone number, you can usually recover your account through the standard Intuit sign-in process. If you no longer have access to those verification methods, you may need to submit an Intuit Account Recovery Request and verify your identity.
Which Recovery Path Do You Need?
| Your situation | Recovery path |
| You remember your account but forgot your User ID or password, and you still have access to your registered phone or email | Use Path A: Recover Intuit Account with Verified Phone or Email |
| You no longer have access to your registered phone or email, or the normal verification process does not work | Use Path B: Submit an Intuit Account Recovery Request |
Path A – Recover Intuit Account with Verified Phone or Email
This is the fastest recovery method if you still have access to the phone number or email address associated with your Intuit Account. Intuit’s current sign-in flow uses the I forgot my user ID or Password option.
Step 1: Go to the Intuit Sign-In Page
Open the Intuit sign-in page.
Select I forgot my user ID or Password.
Step 2: Enter Your Phone Number or Email Address
Enter the phone number or email address associated with your Intuit Account.
Select Continue.
Intuit will ask how you want to receive your verification code. Depending on your account, you may be able to receive the code by text message or email.
Step 3: Enter the Verification Code
Check your email or text messages for the verification code.
Important: If you receive the code by email, open your email in a new browser tab, but do not close the browser tab containing the Intuit sign-in page. Closing the original tab can require you to start the process again.
Enter the verification code on the Intuit sign-in page and select Continue.
If you requested multiple codes, use only the latest code. Earlier codes may no longer work.
Follow the on-screen instructions to reset your password or sign in to your account.
Troubleshooting: Verification Code Not Arriving or Not Working
If you are having trouble receiving or using your Intuit verification code, try the solutions below before submitting an account recovery request.
Case 1 – I Didn’t Receive My Verification Code
It can take a few minutes for a verification code to arrive.
If you selected email:
- Check your spam or junk folder.
- Check all email addresses you may have used to create the account.
- Add do_not_reply@intuit.com to your approved sender list.
- On the sign-in page, select the option indicating that you didn’t receive an email and request a new code.
If you selected text:
- Check that your phone is receiving messages normally.
- Make sure Intuit’s verification numbers, including 88811 and 97962, are not blocked on your device.
- If you do not have your phone available, check whether your carrier provides access to your text messages online.
Wait for the new code and use the latest code you receive.
Case 2 – My Verification Code Isn’t Working
Only the most recent verification code will work.
If you requested several codes, older codes may become invalid. Wait for the newest code to arrive and enter that code instead.
Also make sure you are entering the code on the same sign-in page where you requested it. Keep that browser tab open while checking your email or messages.
Case 3 – I Reset My Password But Still Can’t Sign In
If you successfully reset your password but QuickBooks still does not let you sign in:
- Clear your browser’s cache and cookies.
- Close and reopen your browser.
- Return to the Intuit sign-in page.
- Sign in using your new password.
Intuit recommends clearing cache and cookies and restarting the browser when sign-in continues to fail after a password reset.
Path B – Submit an Intuit Account Recovery Request (No Access to Phone or Email)
If you no longer have access to the phone number or email address associated with your Intuit Account, you may need to submit an Intuit Account Recovery Request and verify your identity.
You can access the Intuit account recovery form here:
How to Submit an Intuit Account Recovery Request
- Open the Intuit Account Recovery Request form.
- Enter the information requested on the form.
- Follow the instructions provided on the recovery page.
- When prompted, provide a clear, high-quality photo of an accepted identification document.
- If the form displays a QR code, use your mobile phone to scan the QR code and continue the identity verification process on your phone.
- Follow the instructions to photograph or upload your identification document.
- Review the information you entered.
- Submit the recovery request.
For security reasons, make sure the information you provide is accurate and matches your identification document.
What ID Documents Can You Use?
Intuit’s current account recovery guidance lists documents such as:
- Driver’s license
- State ID or government-issued ID
- Passport
Do not add a notarized document to this article as a standard accepted document unless Intuit’s current recovery form specifically presents it as an option for your user’s region.
How Long Does Intuit Account Recovery Take?
Intuit says account recovery requests are processed during its regular business hours, every day from 5 AM to 9 PM Pacific Time. Requests submitted after those hours are processed the next morning.
After submitting your request, watch your email for a response from Intuit. The next steps depend on the result of the identity verification.
What to Expect After Submitting the Recovery Request
Intuit will review the information you submitted to verify that you are the account holder.
If your request is approved, follow the instructions provided by Intuit to regain access to your account and reset your password.
Keep checking the email address you provided during the recovery process, including your spam or junk folder.
What to Do If Your Recovery Request Is Delayed or Denied
If you do not receive a response within the expected processing period, first check your spam and junk folders.
Also make sure you submitted accurate information and that your identification document is clear and readable.
If the recovery request is denied, review the information you submitted before trying again. Make sure your information matches your account and identification document.
Do not submit unclear, cropped, expired, or unreadable identification documents.
If you continue to have trouble recovering your account, use Intuit’s official support options for additional assistance.
Locked Out Due to Two-Factor Authentication (MFA)?
Multi-factor authentication adds an additional layer of security to your Intuit Account. Intuit supports several verification methods, including phone, email and passkeys, depending on the account.
If you are locked out because you cannot complete MFA verification, the right solution depends on what happened to your verification method.
Lost Your Phone or Broken Device
If your phone is lost, damaged, or unavailable, first check whether another verification method is available on your Intuit Account.
If you still have access to your registered email or another available verification method, use the normal sign-in recovery process.
If you do not have access to your available verification methods, submit an Intuit Account Recovery Request using the recovery form.
Authenticator App Not Working
If your authenticator app is not generating or accepting the required verification information, check whether another sign-in or verification method is available.
If you cannot access any available verification method, use the Intuit account recovery process to verify your identity.
Intuit recommends maintaining additional verification methods such as an updated email address and phone number to help prevent future account lockouts.
Stuck in Verification Loop
If the Intuit sign-in page keeps returning you to the verification screen:
- Keep the original sign-in tab open.
- Disable your browser’s ad blocker temporarily for the Intuit sign-in page.
- Clear your browser cache and cookies.
- Close and reopen the browser.
- Try signing in again.
- If possible, try another supported browser or private/incognito browsing window.
If the problem continues and you cannot complete verification, use the Intuit Account Recovery Request.
Update Your Credentials (For Users Currently Signed In)
If you can already sign in to your Intuit Account but want to change your email address, User ID, password, or phone number, you do not need to submit an account recovery request.
Intuit’s current account management guidance says these sign-in details can be managed from the Intuit Account Manager.
From QuickBooks Online
- Sign in to QuickBooks online with the help of your ID and Password.
- Just next to the Setting, there is your profile icon.
- Select the option to manage your Intuit account from the options. Intuit account manager window will open.
- Now select Sign in and Security Menu from the options.
- Now click on the Email ID, User ID, and Password sections.
- Make the changes which you want according to your wish.
- Once you are done hit on save button to save all the changes you have done.
From QuickBooks Online Accountant
In this you have to use Intuit account manager in order to edit your profile as your own requirement. In this you can edit without any log-in. Now, let’s follow the following steps in order to edit in Intuit account manager.
- By using your sign-in info on your QuickBooks you can login into Intuit Manager.
- Now select the sign-in and security menu.
- Now select the user ID, Email Address, or Password in the given Section.
- Now edit all the details as per your requirement.
- When you are done with the changes, click on the save tab to save the changes you made.
From Intuit Account Manager
- First, you have to sign in to the Intuit Account Manager.
- Now you have to use the sign info of your QuickBooks.
- Now you have to select the sign-in and security menu.
- Now in this section select user ID, Email Address, Password, or phone number.
- Make all the changes you want to make.
- Once you are done with changes click on the Save button and save all the changes you have done.
- Intuit’s current guidance confirms that the Intuit Account Manager can be used to update sign-in information such as User ID, email address, password, and phone number.
Special Scenarios
Signed Up With Google? Different Recovery Path
If you originally created or accessed your account using a Google-linked sign-in method, make sure you are using the correct Google account.
Google Single Sign-On for Intuit products has changed over time, and the old Google SSO process was deprecated. If you have an email address or phone number associated with your Intuit Account, use Intuit’s current sign-in recovery process instead.
If you are specifically unable to access the Google account itself, use Google’s account recovery process rather than repeatedly resetting your Intuit password.
Admin Locked Out vs Regular User Locked Out
QuickBooks Online company access depends on the user’s role.
If a regular user cannot sign in, that user should recover their own Intuit Account using the normal recovery process.
If the Primary Admin is locked out, account recovery may require additional attention because the Primary Admin has administrative control over the QuickBooks company.
Do not create a second account simply to bypass the lockout. Recover the existing Intuit Account or use the appropriate Intuit support process.
Account Temporarily Locked After Failed Attempts
Repeated unsuccessful sign-in attempts can result in temporary access restrictions.
If your account appears to be temporarily locked, avoid repeatedly entering different passwords or requesting large numbers of verification codes.
Wait and then try the recovery process again.
If you still cannot access the account after the temporary restriction has cleared, use the Intuit Account Recovery Request if you cannot access your registered phone or email.
After Recovery: Secure Your Account to Prevent Future Lockouts
Once you regain access to your Intuit Account, take a few steps to reduce the chance of being locked out again.
- Make sure your current email address is added to your Intuit Account.
- Keep your phone number up to date.
- Use a strong, unique password.
- Turn on additional account security or MFA options when available.
- Set up additional verification methods, such as a passkey where supported.
- Keep your recovery information current whenever your phone number or email address changes.
Intuit specifically recommends keeping email and phone information up to date because they can be used to verify your identity and help recover your account.
If you need additional help with QuickBooks data, integration, migration, or other QuickBooks-related issues, you can contact Dancing Numbers for assistance.
Frequently Asked Questions
If you cannot access the phone number or email associated with your Intuit Account, go to the Intuit Account Recovery Request form, provide the requested information, upload a clear photo of an accepted ID, and submit the request.
Intuit says account recovery requests are processed every day during regular business hours from 5 AM to 9 PM Pacific Time. Requests submitted after hours are processed the next morning.
Intuit’s current recovery guidance lists documents such as a driver’s license, state ID or government-issued ID, and passport. The exact options shown can depend on the recovery process and region.
The code may take a few minutes to arrive. Check your spam or junk folder if you selected email. Also check that you are using the correct email address and that Intuit’s verification text numbers are not blocked. You can request a new code from the sign-in page if the first one does not arrive.
Only the most recent verification code will work. If you requested multiple codes, wait for the newest code and enter that code on the sign-in page.
Clear your browser’s cache and cookies, close and reopen the browser, and then try signing in again with the new password. If you still cannot access the account, use the appropriate Intuit account recovery option.
