How to Fix ‘QuickBooks File Doctor Not Working’ or ‘Won’t Open’ Error?

QuickBooks File Doctor Not Working is a common error faced by users when attempting to repair QuickBooks company files. This issue often arises due to several factors, such as corrupted or missing files, incomplete installations, or damaged QuickBooks data. Other causes include network-related issues, infected files, or unsuccessful attempts to restore files. 

To fix ‘QuickBooks File Doctor Won’t Work’ error, first, make sure that QuickBooks and the QuickBooks Tool Hub are both updated to their latest versions. Additionally, confirm your internet connection is stable and accessible. Here are 3 simple and effective solutions to fix the ‘QuickBooks File Doctor Not Working’ Error. 

Solution 1: Manually Launch QuickBooks File Doctor

Manually launching QuickBooks File Doctor ensures the application runs with proper permissions. Check out the steps to fix this error.

1. Open QuickBooks and wait for the “No Company Open” screen to appear.
2. Go to File > Utilities > Repair File and Network Problems.
3. In the dialog box, click OK to restart QuickBooks with administrator rights.
4. When prompted, click Yes.
5. Click the wrench icon to open QuickBooks File Doctor and select Continue.
6. Log in to QuickBooks File Doctor. It should begin working and repairing your file.
7. From Advanced Settings, choose File Diagnosis Only.
8. Click Next.
9. Open your file and check for issues or repairs needed.
10. In case this doesn’t resolve the issue, move on to the next solution.

Solution 2: Restore the Backup of the Corrupted QuickBooks File

Restoring a backup replaces the corrupted file with a working version, resolving the ‘QuickBooks File Doctor Not Working’ Error caused by file damage or corruption. Follow the steps below.

1. Restore backups to replace the corrupted QuickBooks file with a previous version.
2. Open QuickBooks and select File > Open or Restore Company.
3. Click Open or Restore a Backup Copy and then click Next.
4. Select Local Backup and click Next.
5. Find backup file’s location and select it.
6. Select the .QBB extension file option and then select Open>Next.
7. Save the restored file at the desired location and hit the Save button.
8. Complete the restoration process by following the prompts.

Solution 3: Use Auto Data Recovery (ADR)

ADR helps recover damaged QuickBooks files by restoring a backup copy, and verifying data integrity. Follow the steps below. 

1. Open QuickBooks and go to the File menu.
2. Select Open or Restore Company.
3. Select Restore a Backup Copy > Next.
4. Select Local Backup and click Next.
5. Go to backup file’s location and hit the Next button.
6. Choose a location to save the restored company file and click Next.
7. Follow the instructions to complete the restoration.
8. After restoration, verify data integrity by going to File > Utilities > Verify Data.

What are the Prerequisites to Fix ‘QuickBooks File Doctor Not Working’ Error?

Before fixing the error, follow these guidelines:

• Ensure using QuickBooks Desktop’s latest version. 
• Update the QuickBooks Tool Hub to the latest version if using it.
• Close both QuickBooks Desktop and QuickBooks Tool Hub before using QuickBooks File Doctor.
• Ensure your internet connection is stable.
• Confirm you can access external websites to ensure proper connectivity.

How to Identify ‘QuickBooks File Doctor Not Working’ Error?

Here’s how can you identify that you are facing this error:

• The tool fails to launch when accessed through the Tool Hub or manually.
• The tool opens but cannot diagnose or repair the company file, or it gets stuck during the process.
• Any error messages displayed can offer clues about the issue.

How to Prevent ‘QuickBooks File Doctor Not Working’ Error?

Here are the preventive tips to avoid facing this error in the future:

• Right-click the QuickBooks icon and select Run as administrator to give the application the necessary permissions.
• Temporarily disable antivirus or firewall software, as they may block QuickBooks File Doctor.

When Should You Seek Professional Help for ‘QuickBooks File Doctor Not Working’ Error?

Seek professional help when none of the troubleshooting methods resolve the issue. In case QuickBooks File Doctor continues to malfunction, it could indicate a deeper, more complex problem. Professional experts can analyze the error and provide a tailored solution. Timely assistance can prevent further complications and ensure the smooth operation of your QuickBooks software.