How to Fix QuickBooks Desktop Update Error 1328 (While Updating File C:\Config.Msi\PTXXX.tmp)?

QuickBooks Desktop Update Error 1328 happens during installation, updates, repairs, or uninstalls. The error message often mentions the Config.Msi folder, such as “Error updating file C:\Config.Msi\PTXXX.tmp.” This folder holds temporary installation files, and issues within it can cause errors. Common causes include incomplete or damaged QuickBooks installations, update interruptions, Windows registry errors, security software conflicts, or restricted file permissions. If not fixed, this error can block updates, affecting performance and security.

To resolve this issue, users can rename the Config.Msi folder, repair QuickBooks, disable security software temporarily, or update QuickBooks manually. Before making changes, they should back up company files and use an administrator account to prevent data loss or system issues. We have mentioned 8 methods below to fix QuickBooks Desktop Update Error 1328.

Method 1: Find and Rename the Config.msi File

Renaming the Config.msi file prevents QuickBooks from accessing corrupted installation data. Follow these steps:

1. Right-click the Start button and select Explore.
2. Double-click C: drive.
3. Enable hidden files:
   • Click Tools > Folder Options.
   • Go to the View tab.
   • Select Show hidden files and folders.
   • Click Apply, then OK.

4. Find Config.msi.
5. Right-click Config.msi and select Rename.
6. Add .old to the filename and press Enter.
7. This protects system files by re-hiding them

Method 2: Use Registry Repair Tool

Fixing registry errors and system issues can resolve QuickBooks installation problems. Follow these steps:

1. Run a registry repair tool to fix damaged QuickBooks-related registry entries.
2. Use a malware removal tool to eliminate infections.
3. Delete junk files from the system.
4. Uninstall outdated device drivers.
5. Restore system settings using Undo Recent System Changes.
6. Uninstall and reinstall QuickBooks.
7. Run System File Checker (SFC) to scan for system errors.
8. Install all Windows updates.

Method 3: Repair QuickBooks Installation 

Repairing QuickBooks can fix corrupted files and resolve errors. Follow these steps:

1. Log in to Windows with administrator permissions.
2. Open Control Panel > Programs and Features.

1. Locate QuickBooks, select it, and click Uninstall/Change.
2. In the QuickBooks installer, choose Repair.

1. Run QuickBooks after the repair completes.
2. Apply the patch if prompted.

Method 4:  Reinstall Using a Clean Installation

A clean installation removes corrupted files and reinstalls QuickBooks properly. Follow these steps:

1. Uninstall QuickBooks software.
2. Perform a clean installation of QuickBooks.
3. Choose one installation method:
   • From Installation CD: Insert the CD and follow instructions.
   • From Downloaded File: Run the setup file.
4. Install QuickBooks using a manual guide or seek expert support for faster assistance.

Method 5: Use QuickBooks Install Diagnostic Tool

This tool fixes installation issues and missing components. Follow these steps:

Step 1: Use QuickBooks Install Diagnostic Tool

1. Download and install the QuickBooks Install Diagnostic Tool.
2. Save the file on your Desktop.
3. Close all programs and run QBInstall.
4. Wait up to 20 minutes for the installation to complete.
5. Restart your system to update components.

Step 2: Use QuickBooks Tool Hub

1. Close QuickBooks Desktop.
2. Download QuickBooks Tool Hub from the official site.
3. Run the exe file and follow on-screen instructions.
4. Accept terms and conditions.
5. Open QuickBooks Tool Hub from the desktop.
6. Go to the “Installation Issues” tab.
7. Run QuickBooks Install Diagnostic Tool.
8. Wait for the repair process to complete.
9. Restart the system after the repair.

Method 6: Update Windows

Updating Windows ensures compatibility with QuickBooks. Follow these steps:

1. Click Start and open Settings.
2. Go to Update & Security tab.
3. Select Windows Update.
4. Click “Check for Updates”.
5. Download and install available updates.
6. Restart the system to complete the installation.

Method 7: Use System File Checker

The System File Checker (SFC) scans and repairs corrupted system files. Follow these steps:

1. Click Start and type cmd in the search box.
2. Right-click Command Prompt and select Run as administrator.
3. Enter the command: SFC /scannow and press Enter.
4. Wait for the system to scan and fix file issues.
5. Close all windows after completion.
6. Launch QuickBooks.

Method 8: Rename QuickBooks Installation Folders

Renaming installation folders forces QuickBooks to create new ones, resolving corruption issues. Follow these steps:

1. Enable Hidden Files in Windows.
2. Open File Explorer and navigate to the QuickBooks installation folders:
   • C:\ProgramData\Intuit\QuickBooks
   • C:\Program Files\Intuit\QuickBooks
   • C:\Users\(current user)\AppData\Local\Intuit\QuickBooks
   • C:\Program Files (x86)\Intuit\QuickBooks (for 64-bit systems)
3. Right-click each folder and select Rename.
4. Add “.OLD” at the end of each folder name.
5. Run QuickBooks and check if the error is resolved.

What are the Prerequisites to Fix QuickBooks Desktop  Update Error 1328?

1. Backup data to prevent loss.
2. Use an administrator account for changes.
3. Check QuickBooks compatibility.
4. Turn off  security software if blocking updates.
5. End QuickBooks tasks in Task Manager.
6. Ensure a stable internet connection.
7. Install Windows updates for compatibility.
8. Free up storage for QuickBooks updates.

How to Identify QuickBooks Desktop  Update Error 1328?

1. Displays “Error updating file C:\Config.Msi\PTXXX.tmp.”
2. QuickBooks cannot update, install, repair, or uninstall.
3. The process stops or gets stuck.
4. The system freezes or runs slowly during updates.
5. QuickBooks reverses updates instead of completing them.
6. Some company files or features may not work.

How to Prevent QuickBooks Update Error 1328?

1. Prevent update failures by ensuring a reliable connection.
2. Verify that your system meets QuickBooks’ requirements.
3. Install QuickBooks and Windows updates regularly.
4. Gain full access for system changes.
5. Detect and fix installation issues.
6. Prevent antivirus or firewalls from blocking updates.
7. Do not delete or modify the Config.Msi folder.
8. End unnecessary processes before updating.
9. Protect data from update failures.

When Should You Seek Professional Help for QuickBooks Desktop Update Error 1328?

Seek professional help if troubleshooting steps like renaming the Config.Msi folder, repairing QuickBooks, or disabling security software do not fix Error 1328. Contact us if QuickBooks crashes, rolls back updates, or shows multiple errors. If you are unsure about modifying system settings, registry entries, or installation files, professional help can prevent mistakes. Contact us if QuickBooks will not open, company files are inaccessible, or data corruption is suspected. Seek assistance if deeper system issues like Windows corruption, network conflicts, or software incompatibility cause the problem.