I am trying to connect my cipher 8000 to my QuickBooks POS18 and it is not recognizing the scanner

Apr 27, 2022 06:47 AM 1 Answers QuickBooks POS
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I am trying to connect my cipher 8000 to my QuickBooks POS18 and it is not recognizing the scanner

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James Antonio
Apr 27, 2022

Hey, First you have to learn how to install and configure compatible QuickBooks Desktop Point of Sale hardware.

All appropriate devices, including barcode scanners, receipt printers, and PIN pads, must be correctly configured before you can begin working with QuickBooks Desktop Point of Sale. We'll demonstrate how.

QuickBooks Desktop Point of Sale installation includes a set of drivers for supported and previously compatible devices. Installing these drivers enables your system to identify new devices as soon as they are attached.

Step 1: Install the hardware driver (if applicable)

The following devices require driver installation prior to connecting QuickBooks Point of Sale. If you're not using any of these devices, please proceed to Step 2.

  • Pinpad - Ingenico Tetra Lane 5000
  • Receipt Printer - Star TSP 100, Star mPOP 2-in-1
  • Tag Printer - Zebra ZD410
  • Pole Display - Logic Controls 9900, POSX XP8200
  • Physical Inventory Scanner - Cipherlab 8000/8001

Here's how to install the driver:

  1. Open the Windows Start menu.
  2. Type “File Explorer” into the search and open File Explorer.
  3. Navigate to the QuickBooks Point of Sale folder.
  4. C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale XX.0\Drivers
  5. In this path, XX.0 represents your version of QuickBooks Desktop Point of Sale. For example, 19.0 is QuickBooks Desktop Point of Sale 19.0
  6. Browse to the folder of the driver you want to install.
  7. Run the .exe file for the driver.
  8. Follow the on-screen instructions to install the driver

Step 2: Setup the hardware in QuickBooks Point of Sale

  • Select the File menu, then select Hardware Setup Wizard.
  • Select the type of hardware you're connecting.
  • Select Next and follow the on-screen instructions to connect, set up, and test your hardware
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