Troubleshoot QuickBooks Delivery Server Down Error

QuickBooks facilitates easy communication between users and their clients by integrating with a number of email platforms, including Gmail, Yahoo, Outlook, and others. It is the “Delivery Server” that makes this email capability possible.

Some QuickBooks issues are uncommon and may appear difficult to fix. You may be familiar with the QuickBooks Delivery Server Down issue as one example of this type of issue. When forwarding a sales or invoice to a client in QuickBooks, this problem is frequently related to the attachments in the document.

A downtime of the QuickBooks Delivery Server can cause delays, confuse users, and affect business operations. This guide will assist you in comprehending the nature of this problem, its causes, and potential solutions or mitigations.

What is QuickBooks Delivery Server Down?

QuickBooks delivery server down is mainly faced by users using the application online. The error pop-up appears when users try sending invoices. In other words, this error disrupts the file transfer process in the QuickBooks. This error can occur for many reasons but it is mainly caused when the responsible server for transferring files fails to mitigate technical glitches.

This issue can also occur when you are sending estimates of your customers to them via email. The cause of this situation can be the same as mentioned.

Let’s move on to the prominent reasons for this occurrence of QuickBooks Delivery Server Down error.

Reasons for the Downtime of the QuickBooks Delivery Server

The QuickBooks Delivery Server may go down for a number of reasons:

1. Server Outage

An Intuit server outage is the most frequent reason for delivery server problems. Users may have problems with QuickBooks if its cloud-based servers are experiencing technical difficulties or are undergoing maintenance.

2. Network Connectivity issues

Occasionally, the user’s firewall or internet connection may be the source of the problem. QuickBooks may not be able to contact its delivery server due to a shaky or interrupted connection.

3. Email Provider Settings

Modifications or adjustments to the email provider’s (Outlook, Gmail, etc.) settings may cause problems when attempting to connect to the QuickBooks server. For instance, QuickBooks may not be able to access the email service if security protocol modifications or two-factor authentication (2FA) are implemented.

4. Outdated Software

QuickBooks versions that are out of date or do not have the most recent updates installed may not work properly with the delivery server.

5. Corrupted Data

In rare instances, email errors may result from QuickBooks files that are corrupted or damaged interfering with the delivery server.

What are the Quick Fixes of the QuickBooks Delivery Server Down Error?

Other than the main solutions shown in this article, you can first try these quick suggestions.

Suggestion 1: Mail the invoice to the customers other email address if they have any.

Suggestion 2: Save the invoice to your device in PDF format. You can also send its link to the customer.

The process to attain this method is stated below:

• Click Print/Preview at the bottom of the transaction
• After selecting the option, you will see a PDF view of the invoice.
• Click on the option Get link to this invoice in the bottom.
• Tap on Copy link button and send the copied link to your customer.
• You can also save the previews PDF file by pressing the Download option at the top right corner of the window. Send the file to your customer instead of the link.

If you find these quick fixing suggestions unapplicable in your case, Simply engage in the methods given below to resolve QuickBooks Delivery Server Down error.

Methods to Troubleshoot QuickBooks Delivery Server Down Error

The good news is that there are a few things you can do to fix or lessen the impact of the QuickBooks Delivery Server outage.

Method 1: Set up the PDF and Print Options.

Incorrect printer or PDF setup might occasionally cause QuickBooks’ delivery server to go down. Thus, you must adjust the print and PDF settings to resolve this problem. Here are the steps that are involved:

Step 1: Set up the Adobe Acrobat Preferences

• You must choose the precise size.

• Additionally, automatic orientation setting should be used.
• Choosing the print source based on the size of the PDF should be enabled.

Step 2: Adjust the Browser’s PDF Settings

For Users of Google Chrome:

• To proceed, you must launch Google Chrome.
• Additionally, navigate to settings
• After finishing, select the advanced drop-down menu and select the content settings option.
• Select the option for PDF documents.
• Turn off the ability to download PDF files instead of having Chrome open them by default.

For users of Mozilla Firefox:

• Before accessing the settings, you must launch the Mozilla Firefox web browser.
• After completing that, choose apps to go on to the content type menu.
• It is now necessary for you to look for the portable document format.
• Additionally, select the Adobe Reader option.
• To ensure that the QuickBooks delivery problem has been resolved, exit the settings tab and switch to QuickBooks Online to attempt sending the invoice again.
• This might aid in solving the issue to some extent.

Method 2: Make the Location’s Email Address Correct

Verify again the email address format that was used to send the sales form. Here are the steps that are involved:

• Select the tab for settings.
• Moreover, choose all lists, followed by locations.
• The location mentioned in the invoice must now be found.
• After that, select Edit.
• Verify the email address provided in the section: A distinct email address is used here to communicate with consumers.
• Additionally, if necessary, make the necessary adjustments and hit save.

Method 3: Verify the Email option for Sales Forms.

• You must first navigate to settings in this procedure.
• Additionally, Navigate to Account & Settings and then Sales.
• Then selecting the option for online delivery.
• Next, either tick or uncheck the box next to the PDF attachment option.
• After selecting “Save,” select “Done” to close the window.

Method 4: Fix the Formatting Problems for Email Addresses

Try correcting the email address formatting issue if none of the previously mentioned solutions worked. Here are the measures we need to take:

• The settings must be selected first.
• The next step is to click on accounts and settings in the settings box.
• You must select the company selection as the next step.
• Check the emails’ formatting by clicking on the “Company Info” tab as well.
• ABCDCompany@company.com is the proper email format; however, ABCDCompany@company.com is the wrong one.
• To submit the invoice again, you must now correct the formatting, choose the Enter tab, and try again.

Method 5: Make the Invoice Format Corrections

It is necessary to get or generate an invoice and eliminate any special characters from the invoice details. ! @ # $ % ^ & * ( ) _ – = +: are among the special characters. Verify that no information such as a description, message, email address, attachment name, or custom form template contains any characters.

Process to Manually Submit Invoices outside of QuickBooks

The procedures listed below can be used to temporarily send invoices manually outside of QuickBooks if the problem cannot be resolved:

• Open transaction initially
• Select print or preview.

• After selecting “Download,” you must save the file.

• Send the file to the consumer manually after attaching it to the email.

• For additional invoices, use the same procedure.

Preventive Actions to Prevent Future Problems

Although it is not possible to completely prevent server failures, there are several actions you can do to reduce the likelihood of problems with QuickBooks Delivery Server:

• Update your email providers and QuickBooks software on a regular basis.
• Keep an eye on Intuit’s service status so you can make plans around any scheduled maintenance or possible interruptions in advance.
• Always save a current backup of your QuickBooks data in case you need to reinstall or fix the program.

Conclusion

Using the set of instructions listed above in this article makes it simple to fix the delivery server problem. However, feel free to connect with our Dancing Numbers team via LIVE CHAT if the user has any questions or wants any kind of QuickBooks services. Your questions will receive a prompt response from us.

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Frequently Asked Questions

What is meant by the Error “QuickBooks Delivery Server Down”?

When QuickBooks’ integrated delivery server cannot send emails, the error “QuickBooks Delivery Server Down” appears. Business workflows are frequently disrupted by this problem, which frequently prohibits users from submitting estimates, invoices, or other documents directly by email.

If I have a steady Internet Connection but the Delivery Server Problem Persists, what should I do?

Try the following if you have a steady internet connection but the delivery server problem persists:

• Verify the Firewall and Antivirus Settings to make sure QuickBooks is permitted by your firewall and security software.
• Check the Setup of Your Email: Verify again that the email settings in QuickBooks are accurate, particularly if you have made any changes, such as turning on 2FA or altering your email password.
• Re-verify Your Email Address: To make sure QuickBooks is properly connecting to your email service provider, enter your email credentials again.

How do I Update QuickBooks so that I don’t Run into Problems with Servers?

To make QuickBooks current:

• Go to Help > Update QuickBooks Desktop after opening QuickBooks.
• Choose “Get Updates” after clicking “Update Now.”
• To finish updating QuickBooks, restart the program after the changes have been downloaded.

Note: Keeping your program updated lowers the likelihood of mistakes and guarantees improved compatibility with the delivery server.

How do I Get my Email to Authenticate Again in QuickBooks?

In order to verify your email again in QuickBooks:

• After starting QuickBooks, select Edit > Preferences.
• Click Send Forms to get started.
• After choosing your email account, select Edit.
• Enter your password and email address again.
• Observe all instructions pertaining to email authentication (including, if relevant, 2FA).

If Incorrect QuickBooks Data is the root of the Problem, How can I fix the Delivery Derver issue?

If corrupted data is the root cause of the issue, you can use the Rebuild Data Tool to rectify it:

• Go to File > Rebuild Data under Utilities.
• To rebuild your company file, adhere to the on-screen instructions.
• Try sending the emails once again when the rebuild is finished.