Resolve Errors When you’re Upgrading your QuickBooks Point of Sale to a New Version

The user faces errors while upgrading your QuickBooks Point of Sale to a new version. The user also encounters errors […]

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The user faces errors while upgrading your QuickBooks Point of Sale to a new version. The user also encounters errors when the upgrade is done and tries to open the company file. This is because of the connection to the database or the firewall won’t allow accessing the database. Identify the cause and then go for the solution. All the information is mentioned in detail below.

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The error shown on your screen is as follows:

  1. Error: Could not connect to the database.
  2. Error 181021 QuickBooks POS Message: 181021.
  3. Error: Could not load database.
  4. Error 181016 Problem, could not open the QuickBooks POS data: [company name].
  5. The problem could not connect to the database.

Reasons for Error When you are upgrading your QuickBooks Point of Sale to a New Version

List of reasons that cause the error when you are upgrading your QuickBooks POS. The list is as follows:

  • The company file name of QuickBooks is conflicting with other files.
  • When QuickBooks Desktop Point of Sale database manager you are accessing, but Firewall is blocking the ports.
  • Make sure that you are logged in as the administrator.
  • The TCP/IP is disabled, not working, or not installed.
  • If there is more than one software of QuickBooks Point of Sale is downloaded to your computer.
  • The company data file folder is compromised that is of QuickBooks Desktop Point of Sale.

Ways to Fix Errors that happen When You are Upgrading your QuickBooks POS to a New Version

Here top five solution ways are mentioned below that you can implement to fix the error that you encountered while updating QuickBooks Point of Sale. You have to identify the root cause that can differ from user to user. After that pick the solution and implement it. The solutions that can be done are mentioned here:

Way 1: Check that You are Logged in to Your Windows System as an Administrator

  • Open Run window
    • Press Windows + R keys together from the keyboard
    • It opens the Run window
  • In the run window, type Control Panel.
  • Then press Enter key to open it.
  • In the Control Panel window, click on the View by option.
  • Choose Small icons so it displays the data using small icons on your screen.
  • Click on the User Accounts option.
  • Go to the Manage another account option.
  • Check and verify that the account type of the account you logged in as the administrator.

Way 2: Check the Name of the Company File that must be Unique

  • Open QuickBooks software in your Windows system.
  • Click on the File menu option.
  • Further, choose Company Operations.
  • After that, click on the Open Existing Company option.
  • Now, if you see the same company name on the list more than once that appears on your screen then rename the duplicate files.

Steps to Rename the File

  • Open the File menu
  • Then click on the option Company Operations
  • Now, click on the Rename company option to change the name of the file
  • Click on the Next button
  • Write a new company name and save it
  • Now, you are done with renaming the file.

Way 3: For Data Problem, do Test it

1. Create the Test File

  • Click on the File menu option in the QuickBooks program.
  • Further, select the option Company Operations.
  • After that, choose to Create a new company option.
  • Then click on the Next button.
  • Enter a name that must be unique.
  • Click on Create button to create the new file.

After that, check for the error and if you won’t get any error then you have to restore the database file that you have taken a backup before facing the error.

2. Then Restore the Database File

  • Click on the File menu option.
  • From drop-down options, choose Company operations.
  • You have to click on the Restore from backup.
  • Then click on the Next button.
  • Now, click on Browse to select the backup file that you have done recently.
  • Go to the location and choose the file to open it.
  • After that, select the file and then click on the Open button.
  • Click on the OK button.
  • Type new file name that is unique.
  • In the end, click on the OK button and you are done.

Way 4: Rename Your QuickBooks Company File

  • Firstly, close the QuickBooks file and software if it is running.
  • Find the company file location that is C:\Users\Public\Documents\Intuit\QuickBooksPOSXX\Data\file name.
  • After locating, go to the company file folder.
  • Right-click on the folder and then choose the Rename option.
  • Write a new file name and then press enter to save it.
  • Now, open this file again in QuickBooks to check for errors.

Way 5: Troubleshoot using QBPOS Connection Tool

  • You have to first download the QuickBooks POS Connection Tool.
  • Then install the tool in your system.
  • Open the connection tool and run it to fix the error.
  • When done then check for errors again.

In the above article, you get to know about the error messages that you get when you are upgrading your QuickBooks Point of Sale to a new version. You get the root cause that helps you to know what solution you are required to implement to fix the problem. You can process it on your own. In case you are facing any issues or have any queries then connect with the Dancing Numbers team. The team is here all around the clock to provide you with the best assistance.

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Looking for a professional expert to get the right assistance for your problems? Here, we have a team of professional and experienced team members to fix your technical, functional, data transfer, installation, update, upgrade, or data migrations errors. We are here at Dancing Numbers available to assist you with all your queries. To fix these queries you can get in touch with us via a toll-free number
+1-800-596-0806 or chat with experts.


Frequently Asked Questions (Faqs)

How Connection Tool Help To fix errors That happen When You are Upgrading your QuickBooks POS to a New Version?

The things done by the tool that helps to fix the errors that happen while upgrading QuickBooks POS are as follows:

checked It enables the TCP/IP protocol.
checked The QuickBooks Desktop POS installation is done as a server.
checked Database Manager is initialized properly.
checked It checks and fixes that firewall won’t block the ports or database access.

Which QuickBooks Desktop POS Version is Supported by QuickBooks Connection Tool to Resolve Errors that happen when you are Upgrading your QuickBooks POS to a New Version?

The QuickBooks POS version that is supported by the QuickBooks POS Connection tool is as follows:

checked QuickBooks Desktop Point of Sale 12.0
checked QuickBooks Desktop Point of Sale 18.0

This tool works with Windows 7, 8, 8.1, or 10.

How to Restart the System after Fixing Errors that happen When you are Upgrading your QuickBooks POS to a new Version?

A. In Windows 7 and Lower

checked Go to the Windows Start menu button and click on it
checked Then click on the Shutdown button arrow on the bottom right side of the menu
checked Choose Restart option
checked The system restarts wait for it.

B. In Windows 8 and Higher

checked Go to the Windows Start menu button and click on it
checked Click on the power button from the bottom left side of the start menu
checked Select Restart option
checked Wait for the system to restart.

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