Fix QuickBooks Crashes While Opening Company File

QuickBooks is a widely used, multipurpose online accounting program that has simplified financial management for commercial enterprises. When opening a […]

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QuickBooks is a widely used, multipurpose online accounting program that has simplified financial management for commercial enterprises. When opening a company file, QuickBooks crashes because of technological problems. Furthermore, various error codes could appear on the screen, which can be very annoying because it keeps getting in the way of the user’s job.

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Even the best accounting software, QuickBooks, can experience flaws and common problems that affect other Windows programs. Users of QuickBooks frequently experience unexpected application failure, which can occasionally lead to irreversible data loss. Usually, this problem appears after modifying the software or Windows settings. Recent cases, according to user reports, have demonstrated that this issue appears after updating the QB desktop to a newer version or switching to a more recent version of the Windows operating system. More specifically, when you upgrade QuickBooks from the 2019 to the 2022 edition, it starts to crash.

However, these are but a few of the fundamental causes of the issue; in this essay, we will examine this topic from all angles. If QuickBooks Desktop routinely crashes and is affecting your business, continue reading. This article will provide all the information you require to understand that why your QuickBooks crashed when you opened a company file. You will find all the information necessary to address this issue, from outlining the primary reasons of the problem to providing a brief explanation of the troubleshooting techniques.

Symptoms of QuickBooks Crashes While Opening Company File

At times, QuickBooks will crash or unexpectedly close when working on the QB company file. While working on report centers or while emailing a large report, QuickBooks keeps closing. The issue of QuickBooks frequently shutting down must be fixed right away because it prohibits the user from accessing the company file. Everything you need to know about the QuickBooks not responding when opening a company file problem is covered here. The following are some indicators of corruption in a QuickBooks file:

  • Some crucial QuickBooks files may be damaged if your QuickBooks crashes when it starts up.
  • The QuickBooks automatic shutdown issue appears when QuickBooks is unable to establish a reliable connection.
  • When opening the file, a new version of QB can display the message “Incorrect File”.
  • Clicks on the application’s tabs or buttons take a while to respond.
  • When attempting to download and install the most recent updates, QuickBooks continues crashing or stalling.
  • Particularly in a multi-user environment, QuickBooks data files act weirdly and won’t open.
  • You can encounter one of the restore failure errors listed below while restoring a backup of your company file:
    • Failed, Error
    • Restoration Failed. The format of this backup file for Post QuickBooks 2007 is incorrect.
    • Restore failed error. Unable to delete the log.
  • The balance sheet in QuickBooks Desktop is not in balance. Comparing the value of total assets to the amount of liabilities and equity is not accurate.
  • After importing the Accountant’s edits to a QBDT company file, you encounter issues and unexpected outcomes. For instance, after importing the adjustments, the due date on transactions produced in the Accountant’s copy is modified or eliminated.

Causes for QuickBooks Crashes While Opening Company Files

Knowing the cause of QuickBooks unexpected failure to function not only aids in determining the root of the problem, but it can also help you avoid more problems. In addition to causing QuickBooks Desktop to crash, a factor like corporate file corruption can also lead to other serious issues with the application. Here is a list of every scenario that could cause your QuickBooks Desktop to abruptly shut down.

  • The first and most obvious cause of QuickBooks crashes is a problem with the data file or the program itself.
  • If QuickBooks has encountered issues during installation, either as a result of a damaged installation file or interference from other software designed to protect your Windows system, it may also crash.
  • Another factor can be your system’s poor functionality and the enormous firm file that it can’t handle.
  • You may have a similar issue if your QuickBooks Desktop is improperly installed or if any essential QuickBooks program files are missing.
  • In order for QuickBooks to function properly, it must have the most recent upgrades.

These were a few of the most frequent causes of QuickBooks Desktop crashes while opening company files or performing other tasks. However, there may also be other, less usual causes for the crashing problem that occurs when running QuickBooks, which we shall discuss at the conclusion of this blog. Let’s go on to the article’s next section now. Discover the step-by-step process for efficiently resolving each of the aforementioned reasons.

Quick Solutions for Fix QuickBooks Keeps Crashing When Opening the Company File

Take a backup of the corporate file before attempting to troubleshoot the problem to avoid losing data. Make sure your Windows operating system has all the necessary updates installed so that it can function properly. So let’s get started on the troubleshooting techniques to fix the issue.

Solution 1: Suppress the Desktop to Repair the Damage in QuickBooks

The problems QuickBooks users encounter when utilizing the desktop version are known to Intuit. It has created a number of tools to address various issues. The tool for QuickBooks Verify and Rebuild Data is one of them. It confirms the accuracy of the QuickBooks Data and, if necessary, makes corrections to any harm.

  • Launch QuickBooks Desktop, then hit and hold the Ctrl key to stop it from running and restart it if it crashes.
  • When the No Company Open page appears, pick the QuickBooks File tab and then the Utilities option. By doing so, a new drop-down menu will appear.
  • Select the Verify Data option and the program will examine the data and let you know if there are any problems.
  • You will be prompted to use the Rebuild Data Utility to fix it.
  • To allow the data corruption to be corrected, Select Repair Now.
  • QuickBooks should then be restarted after which you should see if the problem has been fixed.

Solution 2: To Fix the Bugs, Reinstall QuickBooks Desktop from the Run Window

If none of the aforementioned fixes have worked, the last resort for fixing the error is to reinstall QuickBooks Desktop.

  • To open the Run application, click the Windows Start button, type “Run” in the search box, and then type “appwiz.cpl” into the text box.
  • Select QuickBooks Desktop from the list of all installed programs that appears when you press Enter.
  • Once the program has been entirely removed, reinstall it using the Intuit CD or installation file by selecting the Uninstall option at the top, which will bring up the uninstallation wizard on your screen.

Solution 3: Utilize the QB Install Diagnostic Tool to Identify any Installation Problems with your QB Desktop

To fix problems and faults in the QuickBooks installation files, QB includes a QuickBooks Install Diagnostic Tool. The following method will help you quickly repair any damage to your QuickBooks Desktop installation.

  • Reopen QuickBooks Desktop and locate the QuickBooks Install Diagnostic Tool under the Installation Issues tab.
  • When the utility appears, click it and adhere to the on-screen instructions to launch the software repair procedure.
  • Launch QuickBooks after the QB Desktop program has been fixed to see if the crashing problem has been fixed.

Note: The reasons why a system with modest configuration cannot support QuickBooks have already been highlighted. And as a result, it occasionally crashes or lags when performing various tasks. This is why it’s crucial to check that your computer has all the necessary hardware and software setups for QuickBooks Desktop to work well.

Solution 4: Use the File Doctor Utility to Fix Company File Damage

Similar to Verify and Rebuild Data Utility, QuickBooks File Doctor was created to fix company file damage. That is a significant factor in why QuickBooks crashes while opening a company file. The utility can be activated on your computer and a repair can be executed to fix the company file damage as shown above.

  • Installing QuickBooks Tool Hub, an external program that enables QuickBooks File Doctor, is the first step. Once installed, run the program and select the Company File Issues tab.
  • When the QB File Doctor appears on the screen, you can click the QuickBooks File Doctor option.
  • Select the company file in the browse window, and then allow it to fix any corruption.
  • Check to see whether QuickBooks is still crashing, and if it is, move on to the next troubleshooting step to resolve the issue.

Solution 5: Rename the QBWUSER.INI File in the File Directory to Repair the Damage

The QuickBooks starts to open then closes bug can be addressed by renaming the QBWUSER.INI file.

  • Locate the file with the.INI extension in the QuickBooks File Directory, then right-click it.
  • Select Rename to append .OLD to the end of the file name, then press Enter to save the changes.
  • Check to see if the QuickBooks shuts down after login issue has been resolved by running the QuickBooks business file again.

Solution 6: Install the most recent Updates and Upgrade to the Latest Version of QuickBooks Desktop

Missing updates can prevent numerous other crucial operations from working properly in addition to crashing your QuickBooks Desktop software. To ensure that you don’t miss any future crucial updates, it is advised that you install the most recent updates as soon as they are made available and turn on auto-update.

  • Launch QuickBooks, find the Update QuickBooks Desktop option under the Help menu, and select it.
  • If any updates are available, QuickBooks will be prompted to download them when you choose the Get Updates option on the Update Now tab of the Update QuickBooks Desktop screen.
  • After downloading the updates, Click the Install Now button after restarting QuickBooks to force the software to install the downloaded updates.

Note: Large corporate files, say those larger than 1GB, might negatively impact your QuickBooks Desktop’s speed and cause it to run slowly. This problem can occasionally have a direct influence on the software’s essential functions, causing crashes or program freezes. If QuickBooks is unable to handle the size of your company’s file. Reduce the size of your company file with the QuickBooks Condensate Data Utility before accessing it.

Solution 7: Disable Hosting on Workstations

You keep the Host Multi-User Access option enabled when you host the company files on the network. There are chances that you can access the company files easily if you turn off hosting mode on the workstations.

  • On any of the workstations you have to launch QuickBooks Desktop.
  • Then you have to ensure that you don’t open the company file.
  • Now you have to go to the File menu and then switch to the option of Utilities.
  • Don’t select this option if you are not able to locate the Host Multi-user Access option.
  • To disable hosting you have to click on it if you see the Stop Hosting Multi-User Access option.
  • Move to the next workstation and then again repeat the same steps. Make sure that all of the workstations have the hosting option disabled.

You can switch to the server computer once you have finished verifying the workstations. Basically, this computer is the one that hosts the company file. The steps listed below can be used to turn off hosting on the server computers.

  • First, on the server computer, you have to launch the QuickBooks Desktop.
  • Then you have to click on the File menu.
  • Now you have to go to the utilities option.
  • Select this option when you see the Host Multi-User Access.
  • Toggle the setting again and then carry out the same procedure. Click the Stop Hosting Multi-User Access button now. With this, the Multi-User Mode will be reset.

You can try turning on hosting mode once more to see if you can access QuickBooks and its company files after completing these instructions.

Solution 8: Move the Company File to a New Location

There may be times when the problem is caused by where the company file is located. You can access the company file from a separate place in this case. You must copy the file from its original place to the desktop in order to do this. From there, you can access the file.

  • You have to first click the Start menu.
  • Through the search bar, you can search for File Explorer.
  • Find the folder that contains your company file from the File Explorer window. With the QBW file extension, it should be saved.
  • Click right on the company file and then press the Copy button, once it is found.
  • Go back to the desktop screen and then select Paste by clicking right.
  • After the file has been properly relocated, click right on it once more and select Rename.
  • Make sure the folder has a name you can readily remember, like the QBTest folder.
  • You can then open QuickBooks Desktop after that.
  • Then select File from the menu.
  • To open or restore the company, click on it.
  • Pick the file you moved to the desktop and click the Open button.

If the company file is simple to access, there may be a problem with the location. After that, you can use the duplicated file as your main company file by moving it from the desktop screen to its original place. Make sure the original file you copied previously has a new name. You can avoid opening the old file in this manner. It only requires a right-click, the Rename option, and the addition of OLD to the end of the file name.

Solution 9: Rename ND and TLG Files

In order for QuickBooks to function effectively, Transaction Log (TLG) files and Network Data (ND) files are needed. You can access the QuickBooks software and resolve the issue by renaming these files.

  • Begin by going to the Start menu.
  • By using the Windows search bar, you can look for File Explorer.
  • Containing your company files now you can find the folder.
  • With the ND and TLG extensions, you can search the files.
  • Then on the file, you have to right click and then click on the Rename option.
  • At the end of both file names, you can add the Old.

Launch QuickBooks once more to open the company file after you have finished changing the ND and TLG file names. The new TLG and ND files will be automatically created as a result. If the business file still won’t open, try renaming it along with the TLG file alone. Make sure the ND file isn’t renamed.


I hope that you would be able to find a solution to the problem with your QuickBooks Desktop crashing when opening corporate files after going through this article. Still, if the problem with your QuickBooks Crashes when opening company file is not fixed, it might be the consequence of interference from one of your system’s security programs. To fix this problem, you must first temporarily turn off the security program and see if it is the root of the problem. To minimize hiccups from other programs and fix the bug, you may also try running QuickBooks in Safe Mode. You can speak with our support staff to take the help of our professionals in order to solve the issue or put the suggestions.

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Frequently Asked Questions (Faqs)

How can I Open a Broken QuickBooks Company File?

Just go through the below steps to open a broken QB company file:

• First of all, you must verify that your file is not encrypted or compressed.
• Then, you have to Hit Properties option with a right-click on the company file.
• Choose Advanced.
• Uncheck the boxes next to Compress and Encrypt.
• Choose OK.

What Should You do if Your Files Won’t Open?

Go to Start > Settings in order to access Update & Security. Select Recovery, and then click Restart now under advanced startup. Selecting Windows 10 Advanced Startup can be necessary. Alternatively it might take place automatically. Pick Startup Repair under Troubleshoot > Advanced options on the Choose an option screen.

In QuickBooks, How can I Fix a Damaged Company File?

Rebuild Data tool can be used to fix your company file.

• Firstly, You need to select Rebuild Data from the Utilities section on the File menu.
• Then, You have to press OK button in the QuickBooks Information window.
• Let the program fix your file.
• Now, You need to Hit OK tab when the tool is finished.
• Navigate to the File menu.
• Let the tool examine your file for data integrity problems.

How can I Prevent App Crashes?

• Use “Force stop” technique.
• Your Android device needs to restart.
• Update your phone frequently.
• Delete any cached information.
• Reset the app’s data.
• Reinstall the app that crashed.
• Expand your storage; check your internet connection, etc.

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